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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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May 22, 2021

I was very satisfied with the place. Good customer service as well. I was very happy with Seth my sales person. Ver nice and presentable. More

by BVILLETEXAS.EG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
May 22, 2021 -

Nissan of Richmond responded

Thank you for your review and kind words for Seth! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

May 22, 2021

The guys have always been professional and Curtis every time I have been there. Told me the truth of what my options are with my car. More

by gafrmla
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
May 23, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

May 22, 2021

I came in for a oil change and to have work day done Jon helped me with all my needs . He was friendly and kind. More

by SOSTRETELSHA3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon helped me and he was great , Jonathan Ramirez
May 22, 2021 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

May 22, 2021

I’ve frequent this service service often for my Nissan. But this last experience was awful! There were changes made to the oil change service that used to be free.. but no you all charge for that and fail More

by WELDONBRIGGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Slaga
Jun 08, 2021 -

Nissan of Richmond responded

Thank you for your review and choosing Nissan of Richmond. It has been a pleasure serving you. I regret to learn that you were not entirely satisfied during your visit. Was the new free oil change incentive program explained to you? If not, please reach out to me with your name and number and I'll have a member of our service team connect with you. We appreciate your business! Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

May 21, 2021

My car runs great. It is the service end. I hesitate to use you because repairs take more than 1 day. Also, the last time there you left a lap to my seat undone. I asked that to be fixed. It was not. I had More

by LLNAPIER66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joshua Brown
Jun 07, 2021 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out to me directly. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

May 20, 2021

Very easy, everyone was nice.I told them what was wrong with my car and they fixed it with in a day and even gave me a coupon More

by NANANAN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Tirado
May 21, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

May 20, 2021

I came to get my oil changed on Wednesday 5/19. Jonathan helped me and he was very nice. It didn’t take long either. More

by destinee.e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
May 21, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

May 20, 2021

Very clean and organized facility. I love the fact that with my oil change I get the multi point inspection to make sure my car is running at its best. Thank you so much!! More

by FRANDAWN85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
May 21, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

May 20, 2021

Excellent as always! Smooth in-and-out, communicated with me on what needed to be done, explained options, and let me know right away if any issues More

by love.brandon30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
May 21, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

May 20, 2021

The service rep did a great job of explaining issues going on with my car, I am so happy to have brought my car in, as they spotted an issue that could have turned into a major deal later. More

by theresatingler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
May 21, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

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