Nissan of Richmond - Service Center

The service department was very helpful full. TONY my service coordinator is very Detail and explain every step of the work they are going to perform. Keeps you up to date , and tells you when your car service coordinator is very Detail and explain every step of the work they are going to perform. Keeps you up to date , and tells you when your car will be ready for pick up. Fast service at Nissan Short pump. More

I purchased my Nissan Murano in 2015 so service has always been done there. If I encountered any issues after service, they have been addressed. I especially like working with Seth since he seems to re always been done there. If I encountered any issues after service, they have been addressed. I especially like working with Seth since he seems to really care about the quality of service and professionalism. He's one of the main reasons I keep coming back. Thanks! More

Great professional service. I got my car serviced in a reasonable amount of time. Seth was friendly and professional. He made me feel as if my car were in good hands. reasonable amount of time. Seth was friendly and professional. He made me feel as if my car were in good hands. More

Straight to the point, fast and friendly I was even helped with setting a future appointment for a service I will need in the near future. helped with setting a future appointment for a service I will need in the near future. More

Josh was great to work with and very personable. He got everything in order for the requested service and even found and applied an online coupon that I wasn’t aware of. Thanks again everything in order for the requested service and even found and applied an online coupon that I wasn’t aware of. Thanks again More

They went the “extra” mile in all respects. Seth was involved and cared that my problem was solved. He kept me informed while I waited. involved and cared that my problem was solved. He kept me informed while I waited. More

You get a nice email thanking you for your service and it says to contact them if you had any issues. I did and never heard back from Aaron after sending an email and leaving a message. Service Team is good, says to contact them if you had any issues. I did and never heard back from Aaron after sending an email and leaving a message. Service Team is good, management isn’t. More

I was promised free oil changes when I purchased my vehicle! But they changed their mind! Why did Nissan lie to their customers? Very disappointed. Can’t be trusted. vehicle! But they changed their mind! Why did Nissan lie to their customers? Very disappointed. Can’t be trusted. More

nissan of richmond are a bunch of liars and they do not hold up to their promise. supposed to get free oil changes for life of vehicle and they took that away hold up to their promise. supposed to get free oil changes for life of vehicle and they took that away More

i had an appointemt for an oil change, took my car in 5 minutes before the service appointment time, i asked Jon the service advisor to have the service tech check and fill the air pressure in the tires i minutes before the service appointment time, i asked Jon the service advisor to have the service tech check and fill the air pressure in the tires if its low; after waiting over an hour for oil change, Jon asked me to follow him to the cashier to so pay, I paid. I asked Jon where is my car and Jon said its waiting for wash, the wash was addtional 55 minutes , filnally i got the car back after over 2 hours of waiting at the dealership, and car was still dirty not washed but just wet. i spoke told Jon and Jon told me to speak to Phillip Weinman also in the servcie department , so I spoke to Phillip , and Phillip spoke to me like dealership has done me favor by servcing my car (I paid for the servcie) but instead of offering to rewash the car Phillip Weiman responded to me with an attitute like he has done me a favor by letting me speak to him or by servicing my car, i drove off the dealership and after driving i noticed the the tire air presure was still below 29. Prior to this i also had unpleasent experiance with Phillip Weiman on saperate service when I got battery replaced at this dealership at that time Phillip aslo had treated me like I am at his mercy and like this is the only place i can buy the battery, and aslo battery battery terminal cables were left uncleaned. my concern is about Phillup Wienman's attitude, he is not customer service oriented. he needs to know that he is not the top person at this dealership and this not the only dealership in Richmond VA. More