Nissan of Richmond - Service Center

They are very open minded and work with you on anything they explain everything to you in details and they are very family oriented I love that about them they explain everything to you in details and they are very family oriented I love that about them More

The Service Team Members Rocks. Special thanks to Antonio Tirado and Don Johnson was very helpful and sympathetic to my concerns(removal of my warranty for free oil and tire rotation for 3yrs). They saved a Tirado and Don Johnson was very helpful and sympathetic to my concerns(removal of my warranty for free oil and tire rotation for 3yrs). They saved a customer that day. Thanks for exemplifying great customer service! More

Other than the fact that I had to pay out of pocket for the oil change that is normally free and has been since the purchase of the car, the service team has been great! the oil change that is normally free and has been since the purchase of the car, the service team has been great! More

I have been visiting Richmond Nissan since 2018 for all my auto service and they have been the best They entertain customers with humble jousters and friendliness Also their their auto services to me a my auto service and they have been the best They entertain customers with humble jousters and friendliness Also their their auto services to me are fantastic More

Service OK, I was very displease about the removal of the free oil change service that was given to me when the car was purchased. free oil change service that was given to me when the car was purchased. More

Nissan RVA has to be the best dealership. The service techs and the service reps go above and beyond. You can buy a car anywhere, but it take a fantastic service department to keep the customer coming b techs and the service reps go above and beyond. You can buy a car anywhere, but it take a fantastic service department to keep the customer coming back again and again. More

The people who work there are nice however, I feel as though I was charged way too much for a new tire installation and oil change. I appreciate the free vacuum but it wasn’t really done well. though I was charged way too much for a new tire installation and oil change. I appreciate the free vacuum but it wasn’t really done well. More

I don't know anything about the sales side of the dealership but the service department is top notch. I bought a big yellow 2017 Titan XD pro 4X from NJ. it was the only place I could find one. To dealership but the service department is top notch. I bought a big yellow 2017 Titan XD pro 4X from NJ. it was the only place I could find one. Took over 5 hours to get it home. Of course I wanted to use a Nissan dealer to take care of it. Everyone was so nice and helpful especially Seth Albright!! I was kept up to date with every step when I was getting my truck serviced. I was so pleased with everything that I'll never go anywhere else !! More

Great and quick service. I was able to walk in on Friday afternoon and get my oil change, tire rotation and car wash. Dexter was really kind and explained the service well. afternoon and get my oil change, tire rotation and car wash. Dexter was really kind and explained the service well. More

I arrived around 7:20 am and was the fourth car in line. During my previous visit my service advisor wrote on my receipt that I was to receive a complimentary oil change and tire rotation when I returned. P During my previous visit my service advisor wrote on my receipt that I was to receive a complimentary oil change and tire rotation when I returned. Philip let me know you all were not honoring drew oil changes. Fine. Then he let me know you all had a BOGO. Hmm. Thought you weren't doing free oil changes? Aside from that it took 3 hours for an oil change and 2 filter replacements. After 2 hours I went to check on the status of my vehicle and that's when I found out about the filters. How long would I have been waiting if I hadn't asked? Once my car was ready, Phil never told me my final total. Just escorted me to the counter. Honestly the young lady at the cashiers counter was the most pleasant part of my experience. The customer service has declined under new management. I didn't have these issues when it was Richmond Nissan. More