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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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May 15, 2021

My experience at Nissan was great. My car is running smooth and the mechanics did a great job on my maintenance on the car. All of the work done is amazing. More

by JASMINEMEADOR27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
May 16, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business, Jasmine, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

May 15, 2021

Since day one Chandra has provider quality customer service. She goes far and beyond to make sure you are satisfied. Chandra is an excellent reflection of Richmond Nissan. More

by Carla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Antonio Tirado, Joshua Brown
May 15, 2021 -

Nissan of Richmond responded

Carla, we are very happy to hear that Chandra provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

May 14, 2021

Did what I requested. Didn’t try to urge me to get services I didn’t need. Parts were available as promised. Seth is THE MAN!!!! Thank you!!! More

by Cabriolet Love!!!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Joe Fakhori
May 15, 2021 -

Nissan of Richmond responded

It's great to hear that Seth and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

May 14, 2021

Great Service and wealth of knowledge. My visits are always wonderful. They take good care of me and my car! I will recommend always. Thank You More

by hopeparker1113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Chandra Wright, Daniel Reading, Antonio Tirado
May 15, 2021 -

Nissan of Richmond responded

Thank you, Hope, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

May 14, 2021

I enjoy Nissan of Richmond everytime I go there. The people there are very happy and excited to be there . The service person was very knowledgeable and let me know when and what I need to do to keep my More

by ilovetoeat142
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Antonio Tirado
May 15, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

May 14, 2021

This time service was good I was updated promptly and my vehicle was ready within 2hours which was awesome considering I have waited for more than 4 hours before for an oil change More

by cbyrd32
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
May 14, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

May 13, 2021

Loved Chandra and my female tech that fixed my car!! They took the time to listen and understand my problem and fixed my car!! Thank you so much ❤️ More

by mkeys03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
May 14, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

May 13, 2021

We dropped our car off for a oil change tire rotation and inspection at 6:30 in the morning. We did not get our car back until 5:30 in the evening. This is supposed to be an express service correct? How can More

by TORIWARREN4479
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Antonio Tirado
May 30, 2021 -

Nissan of Richmond responded

.Thank you for this feedback, Tori. I'm very sorry to see that you didn't have the best experience during your oil change. I'm disappointed to learn that we didn’t meet your expectations. I'll ask someone from our management team to reach out to you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

May 13, 2021

The service team is always helpful. They call during me service to ensure I’m being taken car of. They also are willing to answer any questions l may have! More

by lanetp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
May 14, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

May 13, 2021

Service is excellent and I am always extremely pleased when I bring my car in. However due to the new policy regarding oil changes I will most likely take my car elsewhere for maintenance. More

by AMANDAB1911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
May 14, 2021 -

Nissan of Richmond responded

Thank you so much for your 5 star review, Amanda! We are so glad that we had the opportunity to work with you to make your experience with us a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

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