Nissan of Richmond - Service Center

Charging way too much for a manufacturing issue. I have 2 warranties and neither would cover the work. They wanted to charge $4400 to replace the DEF tank. It's a 2016 Titan XD with 76000 miles. Excellent co warranties and neither would cover the work. They wanted to charge $4400 to replace the DEF tank. It's a 2016 Titan XD with 76000 miles. Excellent condition. Derek was great though! Excellent customer service. Very patient and friendly. Couldn't have asked for better. More

Quick service And check in upon arrival. Phillip gave an accurate wait time and explained anything that needed to be done with the car. Great service accurate wait time and explained anything that needed to be done with the car. Great service More

Welcome to the worst business and dealing I never experienced in my entire life. Bab communication, overcharging, 5 hrs for changing cooling tubing, part $100 more compared to other Nissan dealership experienced in my entire life. Bab communication, overcharging, 5 hrs for changing cooling tubing, part $100 more compared to other Nissan dealership, one gallon of cooling fluid $80, charged for Items I did not asked for, metallic tubing from the part still in it's place...bill not discussed...etc You may gain money by overcharging customers for parts and labor but you will lose them sooner.. More

I have been a customer for a long time and always receives excellent customer service from the services department..very professional and made my last visit very easy and wasn't waiting that long receives excellent customer service from the services department..very professional and made my last visit very easy and wasn't waiting that long More

Nissan personnel are always professional and wonderful with their top notch customer service. They go above and beyond to ensure quality service. I trust them for all my car needs. with their top notch customer service. They go above and beyond to ensure quality service. I trust them for all my car needs. More

I had a tire blowout while traveling north to New Jersey. Made arrangements for new tire. Waited two hours and was not kept up to speed as to how long it would take. During the time waiting, i was pestered b Made arrangements for new tire. Waited two hours and was not kept up to speed as to how long it would take. During the time waiting, i was pestered by a member of Sales. I consider that unprofessional. Then i received a sales call while in the parking lot. Providing my cell phone number to sales before I even left the premesis left a really bad taste in my mouth. More

Great folks who try hard to do well by their customers. Friendly and professional. Good at fixing their mistakes when they occur. We will be back. Friendly and professional. Good at fixing their mistakes when they occur. We will be back. More

Great service!!!!!!!! !!!!!!!!!!!!Thanks and I will be back again soon when I need another oil change and my tires will need rotating on the next visit. back again soon when I need another oil change and my tires will need rotating on the next visit. More

Very pleasant and excellent manner . Also patience. Thanks ...Timing for the work to be completed was on time.Did not rush to explain any details. Grateful Thanks ...Timing for the work to be completed was on time.Did not rush to explain any details. Grateful More

Fast Efficient Courteous service from beginning to end. I couldn’t ask for better service and over the years it still remains true customer service is impeccable couldn’t ask for better service and over the years it still remains true customer service is impeccable More