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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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April 01, 2021

Every time I visit I’m greeted pleasantly and my car needs are taking care of promptly Derek was awesome with helping me with my services More

by kjohnson4241
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Apr 02, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Derek and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Paula Quick Owner Loyalty Manager

April 01, 2021

Great service experience and excellent staff. Everything was quick, didn’t have to wait long for my car to be done. Very happy with how everything went. More

by michellemorales691
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Apr 02, 2021 -

Nissan of Richmond responded

Thank you for your very kind review, Michelle. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

April 01, 2021

Quick and great service. It is always a pleasure to come get my car serviced there because of the great customer service. I will definitely come back. More

by Lorien.ndinda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Apr 02, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

April 01, 2021

Great people !Great Service! Great Products !Nissan of Richmond is like family to me since buying my first car in the US.Always there for me and ready to assist.Great Job! More

by SHISOKA.DOROTHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Browning Steven M, Phillip Weinman
Apr 02, 2021 -

Nissan of Richmond responded

Thank you so much for your kind review. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

April 01, 2021

He was efficient, friendly and personable. I appericate his knowledge about my car and recommendations! Thanks so much for being an excellent service representative yesterday. More

by brittany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Apr 02, 2021 -

Nissan of Richmond responded

Thank you, Brittany, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

April 01, 2021

I was there for routine oil change.Customer service was I was there for routine oil change. Customer service was fast efficient and very helpful. My car was in and out in the 2 Hours As promised Thanks D More

by Tclark5610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Apr 02, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Derek and the team, and we look forward to working with you again! Paula Quick Owner Loyalty Manager

April 01, 2021

I had a very pleasant experience at this dealership. The service representative was very kind, courteous and knowledgeable as well as the cashier. I would use this location again. More

by robinettereaves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Apr 01, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

April 01, 2021

Derek was a really good helper, and professional. Excellent work Car was clean and he delivered the service on time . I was satisfied with the service. More

by Manny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Apr 02, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Derek and the team were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

April 01, 2021

Phil was greatttt!! The only thing about the service is that my car is now shaking and making noises .. and my breaks are screeching.. like someone needs to fix what my car WAS NOT doing to begin with . More

by JOANNAJA06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Apr 15, 2021 -

Nissan of Richmond responded

Joanna, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

April 01, 2021

Over booked car wasn’t ready when they said it would be. Extremely busy felt rushed. Too xxxx far from home and work. An Inconvenience More

by Bernie1179
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Apr 19, 2021 -

Nissan of Richmond responded

Bernie, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out so that we can speak directly, we’d love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

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