Nissan of Richmond - Service Center

I'm on the road a lot and fast, dependable vehicle maintenance is a must. I turned to Nissan of Richmond and they surpassed my expectations, going beyond excellent service, but providing peace of mind maintenance is a must. I turned to Nissan of Richmond and they surpassed my expectations, going beyond excellent service, but providing peace of mind with very kind and generous staff, Mrs. Chandra most especially. I am impressed and fully satisfied with Nissan of Richmond and would highly recommend them to anyone! More

I had an easy in and out appointment for a state inspection and oil change. Everyone was friendly. I appreciated that they could squeeze me in next day. inspection and oil change. Everyone was friendly. I appreciated that they could squeeze me in next day. More

Very quick in and out drive up service. My rep was very nice and courteous and made sure my vehicle was set for my next visit. Seth was fantastic. The only thing I would have liked is a more thorough revie nice and courteous and made sure my vehicle was set for my next visit. Seth was fantastic. The only thing I would have liked is a more thorough review of the services due for my next oil change . Chandra was also polite! More

I truly enjoy my Rogue. Recently I took my Rogue in for service. When returned, they had not reset the service alert. I set it myself, wanting to ensure it's serviced as scheduled. service. When returned, they had not reset the service alert. I set it myself, wanting to ensure it's serviced as scheduled. More

Always helps me when I come in and make sure I’m take care of Me . Her customer service is always great and happy to help care of Me . Her customer service is always great and happy to help More

Derek was great! He was very helpful and remained in constant contact with me providing updates the entire time my car was at the dealership for service. constant contact with me providing updates the entire time my car was at the dealership for service. More

Great dealership. My recent visit to the service department has been the best since I’ve been doing business with you guys. The Rep I worked with was very polite and knowledgeable of my vehicle. department has been the best since I’ve been doing business with you guys. The Rep I worked with was very polite and knowledgeable of my vehicle. More

My wife and I have purchase vehicles since 2007 , I purchase a total 3 trucks and my wife 3 SUVs between 2007-2014. Always enjoy the service purchase a total 3 trucks and my wife 3 SUVs between 2007-2014. Always enjoy the service More

Friendly staff but the few times I’ve taken my care here for service, there has been some communication difficulties. Once they told me my car was all done, and they filled up the gas tank for free only to for service, there has been some communication difficulties. Once they told me my car was all done, and they filled up the gas tank for free only to find out they mixed me up with someone else and the shocks needed replaced which would take a few more hours. Another time they recommended to replace transmission fluid and spark plugs, which I didn’t want to do at the time and I got an email a few days later reminding me that they recommended replacing tires with nothing said about spark plugs or transmission. And none of this was on the paperwork. They are not good at keeping things straight. It was different service person each time. It also seems to me they care more about getting 5 stars than actual service. More

The service was pretty fast and they washed my vehicle. The seating was spacious. The staff was always willing to help with anything. Great job! The seating was spacious. The staff was always willing to help with anything. Great job! More