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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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March 26, 2021

Service was quick and everyone was pleasant. Coffee was good. I will definitely be using express services again. I did d not like the call from the sales department shortly after arrival for service. More

by PFH6517
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Chris Williams
Mar 26, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 26, 2021

My experiences at Nissan are always perfect. Being that I only work with a couple of service reps I am happy when I leave and everything is always in perfect condition. More

by Tiara B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Mar 27, 2021 -

Nissan of Richmond responded

Thank you, Tiara, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond, we look forward to seeing you again! Paula Quick Owner Loyalty Manager

March 25, 2021

Get place to purchase a vehicle custom service is great . Got the car I needed at a price I could afford . Didn’t feel like I was pressured 😊 More

by MarchallaG71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Mar 26, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

March 25, 2021

This dealership has consistently provided excellent service and honored all warranty issues and promises made at the time of sale. They have even alerted me to problems I was not yet aware of. More

by mnmcrean00
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Paula Quick
Mar 25, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

March 25, 2021

I really enjoy the care and attitude of the people in the service department! They do truly try to make every interaction a pleasant one! More

by Noemi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Mar 25, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

March 25, 2021

She always goes above and beyond. I love her personality. She communicates well with me about my vehicle. If I am running late for pickup, she will take my payment over the phone and make sure my keys are le More

by KSIMMONS3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Mar 25, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words for Chandra, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

March 25, 2021

I appreciate how respectful and attentive Chandra Wright is when I bring my car for service. I enjoy having her there. She is very pleasant and mannerable. More

by Kadene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Mar 25, 2021 -

Nissan of Richmond responded

We are very happy to hear that Chandra provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

March 25, 2021

People with this dealership have always treated me well, so I have tried to keep coming back for any service needs. I hope to buy another Nissan in the next two years, so I would definitely come to this dea More

by kdk9school
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Mar 25, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

March 25, 2021

I was extremely pleased with my recent visit for service. From the time I checked in until I checked out, everything was performed very professionally and pleasantly. I will certainly be returning to the dea More

by MOMMYGRIFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil, a service advisor.
Mar 25, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. We're always happy to help! Paula Quick Owner Loyalty Manager

March 25, 2021

Ron provided excellent service as a service rep. I was very pleased with the customer service.The only downside was the repetitive unsolicited sales call offering to buy my vehicle. I found it extremely a More

by ALMCNEILL06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Mar 26, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Ron was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

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