Nissan of Richmond - Service Center

Very disappointed. Will NEVER buy another vehicle from them. The worst service department in the world. Won't fix my truck under warranty. Bluetooth doesn't work 70% of the time. It worked perfect for abo them. The worst service department in the world. Won't fix my truck under warranty. Bluetooth doesn't work 70% of the time. It worked perfect for about 10 months the progressively got worse. They say that it is my phone or service and that they will not fix my bluetooth. Same phone, same service from day one. I call xxxxxxxx. Why did it work perfect for so long and progressively get worse? If it were my phone or service, wouldn't it happen in the first week to ten days? I'm going to get the problem solved or I will contact a lawyer or take to social media and call local tv station and have it on 6, 8, and twelve that Nissan of Richmond wont honor a warranty. More

I was very pleased with the serviced. My complaint was the amount of time I had to wait. I arrived at 7:30 am was 3 in line left at 9:45am. the amount of time I had to wait. I arrived at 7:30 am was 3 in line left at 9:45am. More

Great experience as always. We had to pay for an oil change that is included in our monthly cost because we were over 1000 miles past. Cost acceptable. change that is included in our monthly cost because we were over 1000 miles past. Cost acceptable. More

Service and promptness of service was great! I will continue to support Nissan service for servicing my car. My previous visit to Nissan service was not a good one, therefore, I am happy to state that continue to support Nissan service for servicing my car. My previous visit to Nissan service was not a good one, therefore, I am happy to state that this was been a major improvement!! More

Got a vehicle inspection yesterday and any questions I had were answered and these guys went out of their way Derek and Grant Thanks for all your help!! had were answered and these guys went out of their way Derek and Grant Thanks for all your help!! More

People are knowledgeable about the vehicles and very helpful when having your vehicle serviced. People aren’t pushy like other dealerships. Didn’t take long at all for servicing my vehicle. helpful when having your vehicle serviced. People aren’t pushy like other dealerships. Didn’t take long at all for servicing my vehicle. More

Derek”s customer service skills are on point and he was very professional. He made sure I got my car vacuum and washed and waited until I picked up my car. The guy who cleaned my car was awesome as well. very professional. He made sure I got my car vacuum and washed and waited until I picked up my car. The guy who cleaned my car was awesome as well. More

Nissan always provides top notch service regardless of my purpose of visit! Usually I am helped in service by either Seth or Chandra however I had the pleasure of meeting a new team member being trained! He purpose of visit! Usually I am helped in service by either Seth or Chandra however I had the pleasure of meeting a new team member being trained! He was extremely polite and ensured I understood every service I needed and why. More

I have been going to this dealership for 4 years now. It has been the same amount of time to get my oil changed an hour and a half. has been the same amount of time to get my oil changed an hour and a half. More