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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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March 22, 2021

Derek and Leon were amazing! They both went above and Derek and Leon were amazing! They both went above and beyond all my expectations! I would recommend this Nissan dealership for customer service an More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leon, Chandra Wright, Derek Slaga
Mar 22, 2021 -

Nissan of Richmond responded

Thank you so much, Brian, for your kind words for Derek and our service team, and for taking the time to leave us this wonderful feedback! We are happy to hear that everything went well! Paula Quick Owner Loyalty Manager

March 22, 2021

First I would like to say Mr. WEINMAN always answers and my questions and get me out of there in a timely manner Phil really cares about his customers and will work hard to earn and retain your business More

by Yvonne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Mar 22, 2021 -

Nissan of Richmond responded

Thank you for your very kind review, Yvonne. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Phillip here at Nissan of Richmond. We look forward to having you as one of our valued customers for years to come. Paula Quick Owner Loyalty Manager

March 22, 2021

The service team is very courteous, friendly and professional. They get you in and out in a timely manner. It’s Always an awesome experience! More

by Bridgett Wallace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Mar 22, 2021 -

Nissan of Richmond responded

Thank you, Bridgett, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

March 22, 2021

I was greeted by very friendly staff, who made it a very quick and easy process. Also they were willing to work with me and my schedule and were accommodating. More

by shahbaz.aftab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Derek Slaga
Mar 22, 2021 -

Nissan of Richmond responded

Shahbaz, Thank you for taking the time to share your thoughts on working with Seth, Don, and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

March 22, 2021

The people are very friendly even the person work on our car was very friendly every time we go there we alaways ask for Phil More

by TIFFANYFALLS26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Mar 22, 2021 -

Nissan of Richmond responded

Tiffany, Thank you so much for your kind words for Phil and our team, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

March 22, 2021

My last visit was not great...service tech was not knowledgeable and the other one was rude! They should know the product a little better More

by RLMATHEWS63
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronald Trotman, Chandra Wright
Apr 08, 2021 -

Nissan of Richmond responded

Hello, We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving me a call to discuss your experience. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

March 22, 2021

Didn’t have any issue with my service on my visit, everything went very well, and the service writer done an excellent job. Keep up More

by SHAUN_PETTUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Mar 22, 2021 -

Nissan of Richmond responded

Shaun, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

March 22, 2021

Excellent service. Kept me up to date and informed on the process. Always a pleasure getting my vehicle serviced at this location. My truck feels brand new. More

by JONESRL2201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Mar 23, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

March 21, 2021

Very nice place to get work done.Staff is helpful and knowledgeable. Take time to explain things to you about your vehicle. I will be going back. More

by NEALER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Mar 22, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

March 21, 2021

I have been a first time Nissan owner and am very happy over the last two years with the service I received and the professionalism from all in the service and sales team. More

by scott.midula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Mar 22, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We appreciate you taking the time to leave us this five-star review, Scott! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

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