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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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March 17, 2021

Phil, Derrick and all of their team are FANTASTIC!!! Fairly priced and didn’t make me feel as if they were trying to overprice the work or tell me I needed something when I didn’t! More

by psberns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
Report | Print
Mar 17, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. We're always happy to help! Paula Quick Owner Loyalty Manager

March 17, 2021

It was great. All the staff were kind and informative. Only nitpick would be the time it took, had to wait around for 3 hours. More

by Paulie B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Mar 17, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department, Paulie! We're sorry about the extended time it took to service your vehicle. We look forward to sharing your comments with our team and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

March 16, 2021

Service department was super friendly and helpful. Phillip was very helpful and would definitely continue to bring my car here for service in the future. More

by APHOWELLJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Mar 16, 2021 -

Nissan of Richmond responded

It's great to hear that Phillip and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

March 16, 2021

Seth was very friendly and customer-focused. He provided a coupon that decreased the price of the service and explained all recommendations in a professional manner. More

by BSNIOR123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Mar 16, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Seth! We're glad to hear he delivered such a great experience and will pass along your kind words. Please let us know if there's anything else we can help you with! Paula Quick Owner Loyalty Manager

March 15, 2021

Everyone was very friendly and helpful. The service was fast as promised. Will always choose Nissan in short pump for my car needs. Thank you. More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Phillip Weinman, Derek Slaga
Report | Print
Mar 15, 2021 -

Nissan of Richmond responded

Patrick, we appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

March 15, 2021

They provide excellent and timely service for routine car maintenance and suggest potential or upcoming additional work without being pushy about it. The car leaves cleaner than it enters. More

by Eli G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Mar 16, 2021 -

Nissan of Richmond responded

Thank you, Eli, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

March 14, 2021

Great service. Very friendly. Ready when promised and done right the first time. Very polite and professional staff. I will recommend them to everyone without question. More

by JPRESTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Preston
Report | Print
Mar 14, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Kevin and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

March 14, 2021

As always service was prompt and efficient. Staff was very friendly as well. Making regular service so easy should be a goal of all dealerships and it is at Rocking. More

by DAVID.SCHMITZERLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Mar 14, 2021 -

Nissan of Richmond responded

David, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

March 14, 2021

Disappointing that my inspection was failed due to 1 tire. I consistently get them rotated and purchased them at the same time. Felt like it was a ploy to push a sale for me to get all 4 tires when I wa More

by cweathers23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
March 14, 2021

Seth’s customer service never disappoints me! He’s always happy and always ready to help! He’s always on it! Thank you for all you do! More

by Juelzmam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Mar 14, 2021 -

Nissan of Richmond responded

Thanks for your awesome review! We are so glad that Seth had the opportunity to work with you and provide a positive experience here at Nissan of Richmond. Please don't hesitate to reach out if you need anything else! Paula Quick Owner Loyalty Manager

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