Nissan of Richmond - Service Center

The best customer service you could ask for. I love having my vehicle serviced there. No worries, no long wait time, as promised, priced right. Thanks Chandra having my vehicle serviced there. No worries, no long wait time, as promised, priced right. Thanks Chandra More

Saturday appeared to be a very busy day at the Dealership. The refreshments are a nice touch. The Servive department Representative was friendly and informative. Dealership. The refreshments are a nice touch. The Servive department Representative was friendly and informative. More

Service has gone down due to turnover!! Had to wait an hour to get a rental for oil change. 1 person working rental is ridiculous!!! Phillip weinman works his tail off and is the only best!! hour to get a rental for oil change. 1 person working rental is ridiculous!!! Phillip weinman works his tail off and is the only best!! More

I was treated respectfully and with much courtesy. My visit was handled professionally and my expectations were met. There was a flaw in picking upmycar. visit was handled professionally and my expectations were met. There was a flaw in picking upmycar. More

Service was poor! Was not informed of the status of repairs (kept car approx. 3 or 4 days the second time car was towed with in the week). Felt l got the run around. P.S 100.00 was deducted from th repairs (kept car approx. 3 or 4 days the second time car was towed with in the week). Felt l got the run around. P.S 100.00 was deducted from the first bill,l paid 2,646.44. 200.00 was deducted from the second bill, l paid 500.00. I am still upset about the way l was treated,I got the run around!9 More

The first day I purchase the car it has been excellent customer service.. Every time I visit there is always a follow up call concerning my visit and to see if I was satisfied with my car being service to customer service.. Every time I visit there is always a follow up call concerning my visit and to see if I was satisfied with my car being service to wait time and customer service. No problem at all. More

No effort was provided for a discount or reduced rate. Some Sales employees were not wearing masks or properly zocial distancing. Airflow was limited. Need more outlets for customers. Cleaning staff was e Some Sales employees were not wearing masks or properly zocial distancing. Airflow was limited. Need more outlets for customers. Cleaning staff was excellent. Poor car wash and vacuum. More

They are always so professional and friendly. I got tires from another dealership and had the worst time getting them balanced for a nice smooth ride. They told me that they were balanced but I new something from another dealership and had the worst time getting them balanced for a nice smooth ride. They told me that they were balanced but I new something wasn't right because I just got an aliment. I them took it to Nissan and they did more than just fix the problem. They honestly keep your vehicle riding like new. More

Oil change rotate tires. husband left vehicle and was called to advise work was complete. Servos was good and prompt. No problems to report. Thanks called to advise work was complete. Servos was good and prompt. No problems to report. Thanks More

The staff is awesome, service is great. They make sure you getting the best service. Always to do whatever possible to satisfy their customers. They will try their best to get you in a car you want.❤️ you getting the best service. Always to do whatever possible to satisfy their customers. They will try their best to get you in a car you want.❤️ More