Nissan of Richmond - Service Center

Good service, professional and timely.I would recommend Good service, professional and timely. I would recommend the service department to anyone looking for service. Ask for Chandra Wright. She’s know h Good service, professional and timely. I would recommend the service department to anyone looking for service. Ask for Chandra Wright. She’s know how to treat people. More

Received great service on my visit. Check on me and updated me with progression during my visit. Very pleasant to work with. He was very Professional. updated me with progression during my visit. Very pleasant to work with. He was very Professional. More

Ron is easily one of my favorite people at the service desk. Always helpful, always professional, and always knowledgeable about the service I need for my vehicle. desk. Always helpful, always professional, and always knowledgeable about the service I need for my vehicle. More

Service was above and beyond. Chandra was very helpful and made sure that the service I needed was performed. I will definetly return for my next service visit. and made sure that the service I needed was performed. I will definetly return for my next service visit. More

Excellent service as always. Scheduling was easy, check-in and checkout Was easy. Service staff kept me well-informed throughout the process. Will continue to bring my vehicle in. check-in and checkout Was easy. Service staff kept me well-informed throughout the process. Will continue to bring my vehicle in. More

Friendly, great customer, efficient service from Phil. He went out of his way to follow up with my service needs and gave me updates that are needed for my vehicle on my next visit. went out of his way to follow up with my service needs and gave me updates that are needed for my vehicle on my next visit. More

Always a joy going to the dealership they are always pleasant and willing to make you comfortable service and staff are all professional that’s why I keep coming back pleasant and willing to make you comfortable service and staff are all professional that’s why I keep coming back More

Everyone is always polite and kind. I appreciate Phil, (in service) remembering me and my car, also the way he is patient and concerned for my car needs. Thank you all. 😊 (in service) remembering me and my car, also the way he is patient and concerned for my car needs. Thank you all. 😊 More

I advised that I was picking up after they close at 7pm and asked if they would keys at the desk because I would be there between 7pm and 730.i spoke with, Derrick and he said that he would give message and asked if they would keys at the desk because I would be there between 7pm and 730.i spoke with, Derrick and he said that he would give message to Chris and Chris would call me. He did call. NO ONE CALLED. My keys were not there and I could not pick my truck up until the day. There was no paper on the driver's floor..head rest or seat and we are in a Pandemic. I spoke with Don and I did not get any satisfaction with him..he did said that he was sorry.. but as I stated that this happened before and I was not happy with the service.. I said that I was thinking of going some place else and he said" if you are not happy with the service maybe you should"? In the past Nissan has always apologized and asked how can we make it right? And they did make it right and that is why I have been a loyal customer for 4 years +. I am disappointed and really would not recommend Nissan at this point. More

This place sucks. You drive into the service department and everyone just stares at you. You finally work up the courage to ask someone for help and they can't find your appointment because their appointme and everyone just stares at you. You finally work up the courage to ask someone for help and they can't find your appointment because their appointment system sucks. Last, they take absolutely forever and will never have your vehicle ready when promised. 7 hours for an inspection and oil change? Absolutely absurd. Service dude I worked with was new so can't fault him. Seth was helping him and is the only competent person I've ever spoken with there. More