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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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March 09, 2021

Service Department is always clean. Employees are very respectful and some one is always ready to help you And explain what is going on about your car in a way you can understand More

by Rogue 19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright, Phillip Weinman
Mar 09, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business. Please let us know if we can be of any further assistance. We're always happy to help! Paula Quick Owner Loyalty Manager

March 09, 2021

Phil was amazing, very kind and professional. Thank you to him and the team for discovering the error with my tire. I presented the error to Carmax who took responsibility for their error and paid to have More

by SBANKS778
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Mar 09, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Phil had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

March 09, 2021

The Nissian Service was friendly and great professional to communicate clearly. Let me know to be ready picking my SUV up. It washed good & nice. More

by ebogan11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Mar 09, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

March 09, 2021

Great staff, everyone is always friendly. I am never disappointed when I visit and they do a great job in washing my car as well More

by BRITTANYCAMPBELL1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Chris Williams
Mar 09, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department, Brittany! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

March 09, 2021

When I do come to nissan Chanda always get me straight but before it was Ron I really appreciate them both. No on the sales side Tony was wonderful straight to the point and he showed me what I ask for. V More

by Chanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chandra Wright, Antouan Mahrous
Mar 09, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

March 08, 2021

Services rep. was not knowledgeable and I did not walk out feeling comfortable at all. And the other rep was very arrogant. Not good at all! More

by RLMATHEWS63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ronald Trotman, Chandra Wright
Mar 25, 2021 -

Nissan of Richmond responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

March 07, 2021

This staff is always so polite and I was assisted immediately. The dealership was clean and enforced guidelines as it relates to COVID-19. I was originally told that the wait time was an 1 1/2 to 2 h More

by TASHALYLE12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Mar 07, 2021 -

Nissan of Richmond responded

Tasha, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

March 07, 2021

Quick, easy, and accommodating. I was told I couldn’t get a state inspection done at the time but they took care of it anyway. More

by EMILYIHEIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Mar 07, 2021 -

Nissan of Richmond responded

Thank you, Emily, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

March 07, 2021

Great service staff very knowledgeable and easy to work with. All fluids were checked and topped off. Appointment was quick and easy. Vehicle was cleaned while I waited. More

by QIKPNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Preston
Mar 07, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! We appreciate your business! Paula Quick Owner Loyalty Manager

March 07, 2021

Help with my service and informed me about warranty work. Please with result when i got my car back. Will be returning to get other work done. More

by RAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
Mar 07, 2021 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

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