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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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March 06, 2021

Great friendly service. I was seen to quickly and treated professionally. I was called when it was ready and the car had been cleaned both inside and out. Thank you More

by CHRISCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Mar 07, 2021 -

Nissan of Richmond responded

Thank you, Chris, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

March 06, 2021

Derek was VERY helpful! He was very kind and considerate of my time. He also knew I wasn't feeling well, so he made sure I got in and out in a timely manner. Hats off to Derek! I hope he stays at Nissan of More

by Ron B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Mar 06, 2021 -

Nissan of Richmond responded

Thank you for the kind words for our service department, Ron! We look forward to sharing your compliments with Derek. All of us here at Nissan of Richmond hope you're feeling better! Please let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

March 06, 2021

Great service took care of me in a timely manner. Answered all m questions. Definitely took care of my needs. I recommend service at this site. More

by donriek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Phillip Weinman
Mar 06, 2021 -

Nissan of Richmond responded

Thank you for your very kind review, Don--it's great to hear about your excellent experience at Nissan of Richmond. We're thrilled that we could meet your needs in a timely manner and look forward to working with you again! Paula Quick Owner Loyalty Manager

March 05, 2021

Phil is a great asset to the company he really knew his business I had a car inspection oil change and wheell rotation with little wait time More

by Ms.Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Mar 05, 2021 -

Nissan of Richmond responded

Thank you for leaving this wonderful feedback for Phil! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

March 05, 2021

All I had done was an inspection - everyone there was very pleasant and gracious. They even washed my car for free after the inspection. Plus - they applied a coupon that was on their web site that I d More

by LILYANDJOAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Mar 05, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Derek and the rest of our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

March 05, 2021

Super easy to get service . fast team and took care of everything quickly. Appreciate the covid 19 precautions! Keep up good work!! Will be back again! More

by worsley.mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Phillip Weinman, Derek Slaga
Mar 05, 2021 -

Nissan of Richmond responded

Mark, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

March 05, 2021

Seth was awesome. He explained what I needed to get done. He filled my car with gas. Thanks Seth Thanks service department great job. Thks More

by brown_109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Mar 05, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words for Seth, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

March 05, 2021

The work that they've done was on point and did not come back with any other work I really did enjoy my visit at Nissan More

by doriscarter2057
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Mar 05, 2021 -

Nissan of Richmond responded

Thank you, Doris, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

March 05, 2021

Had to drop my car off for state inspection they found the cabin air filter needed to be changed. They changed it and fixed the pricing error that occurred afterwards. The icing on the excellence cake was More

by Wolfraider13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Chandra Wright, Samiah Ortiz
Mar 05, 2021 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

March 05, 2021

The service department was very accommodating. We set our appointment incorrectly online, but he was able to get things straight for us and made the service possible that same day and time. More

by Kathleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams
Mar 06, 2021 -

Nissan of Richmond responded

Thank you, Kathleen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

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