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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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February 24, 2021

Great service! Gave me coupon. Done on time. Helped get my car and made sure everything was good before I left. Again I say great service! More

by DVBRUCKER66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Feb 24, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Derek and our team. We're glad to hear he delivered such a great experience! We appreciate your awesome, five-star review! Paula Quick Owner Loyalty Manager

February 24, 2021

I love the energy and time put into making sure I was satisfied. Very understanding team and willing to help the service run smooth and possible. More

by godsgiftzion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Feb 25, 2021 -

Nissan of Richmond responded

---------- Thank you so much for taking the time to leave us a review. We're happy you enjoyed working with our service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

February 24, 2021

Phil in service was great, knew what he was talking about, and reassuring. Will be back to see him again. Sales called 5 times, that was not appreciated. More

by HatesSales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Weinman
Mar 13, 2021 -

Nissan of Richmond responded

Thank you for providing this positive feedback based on your interaction with Phil. We apologize for not providing you with an exceptional sales experience. We never like seeing that our sales team didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

February 24, 2021

Very clean .. I love that everyone is helpful and friendly. I also appreciate how quick it was to just pull up and get what I needed done with little effort from me . My service member was confident More

by cancernjd20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Chandra Wright
Feb 24, 2021 -

Nissan of Richmond responded

Thank you for taking the time to let us know how we're doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

February 24, 2021

I always like working with Chandra however the mechanics I feel they don't actually pay attention to detail words about your vehicle. I really don't like Nissan anymore. More

by Chanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Mar 13, 2021 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We value your business and want to deliver A-1 service all around. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

February 23, 2021

Love that I can pop in for service without an appointment, it helps make life easier for the small stuff to get done. Always a easy transition in and out and on with my day! More

by kateyes32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Feb 23, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again! Paula Quick Owner Loyalty Manager

February 23, 2021

Service was excellent and professional. Work was done in a timely manner and the service personnel were customer focused with no pressure. Service personnel kept me informed of when my car would be ready an More

by MICHAELHENIG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright, Daniel Reading
Feb 23, 2021 -

Nissan of Richmond responded

Hello Michael! Thank you so much for taking the time to leave us a review. We're happy you enjoyed working with our service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

February 23, 2021

Seth handled a small emergency situation professionally, promptly and provided extra and very helpful follow up information. Great service at a much needed moment. Thank you! More

by LMZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Feb 23, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Seth. We work hard to make sure our guests have an exceptional experience and are glad Seth met your needs in a timely manner. We'll be sure to share your comments with him, and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

February 23, 2021

C Williams in Service was great. He took great care of C Williams in Service was great. He took great care of me from beginning to end. He updated me through out the process he was very professional. My o More

by 1169gt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams
Feb 23, 2021 -

Nissan of Richmond responded

It's great to hear that we were able to help you with your service. I apologize that we weren't able to offer a loaner. We truly appreciate your business. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Feb 23, 2021 -

1169gt responded

You are welcome.

February 23, 2021

This dealership from day one has exceeded my expectations from the buying of my vehicle to maintenance that they provide. Superb & clean, pleasant environment yes More

by TWIZAN88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Feb 24, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

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