Nissan of Richmond - Service Center

Only problem I had was the wait time. I was given a estimated time of 90mins, and I waited 4hrs. No other issues, the staff is always extremely pleasant. estimated time of 90mins, and I waited 4hrs. No other issues, the staff is always extremely pleasant. More

Phil was very knowledgeable. My vehicle was returned in cleaner condition than when I brought it in. Phil was exceptionally reassuring and helpful and sensitive to my mobility needs. cleaner condition than when I brought it in. Phil was exceptionally reassuring and helpful and sensitive to my mobility needs. More

Great service and staff was all very helpful! Everyone was very professional and was very clear in explaining what issues were going on with my car. was very professional and was very clear in explaining what issues were going on with my car. More

Great service. When my license plate was damaged from the new car wash, it was taken care of the very next day. Thank you. Cathy the new car wash, it was taken care of the very next day. Thank you. Cathy More

Excellent customer service. Took my Nissan kicks in for service because it was turning itself off while in drive. They provided computer check and fixed the issue to the best of our knowledge. service because it was turning itself off while in drive. They provided computer check and fixed the issue to the best of our knowledge. More

I absolutely love the dealership. They gave me a chance obtaining a vehicle when I never thought I would get the chance. I’m very happy obtaining a vehicle when I never thought I would get the chance. I’m very happy More

Everyone was quick, friendly and professional. Will be coming back for a maintenance checkup soon. Thank you for all who helped me with my cars inspection. coming back for a maintenance checkup soon. Thank you for all who helped me with my cars inspection. More

I had needed some service done on my car. I called same day as I got the service done and was quoted a much cheaper price than when I came to pay. He quoted me for the part itself and didn’t quote me for t day as I got the service done and was quoted a much cheaper price than when I came to pay. He quoted me for the part itself and didn’t quote me for the labor which turned out to be much more expensive. I didn’t get his name because he didn’t say. I told Derek, the one who helped me that I was misquoted. He spoke with Seth next to him to see if the price I was quoted was accurate and he said no. However, Derek did everything he could to help out. He added a coupon he could use to try to match up with the cost the best he could and I really appreciate it. This survey is not directed towards Seth or Derek. It’s to whoever quoted me over the phone with false information. More

Very helpful & explanatory when it came to the process of what was being serviced on my vehicle & promptly completed the service & got the vehicle back to me. what was being serviced on my vehicle & promptly completed the service & got the vehicle back to me. More

Phil in service took great care to listen to my needs and understand the problem domain. He kept me informed along the way. He is very professional! understand the problem domain. He kept me informed along the way. He is very professional! More