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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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February 20, 2021

Excellent service! Very knowledgeable, courteous, and accommodating. The pricing and estimates are fair. The wait is minimal and the shuttle service offered is very convenient. More

by Del M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson
Feb 21, 2021 -

Nissan of Richmond responded

Del, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Nissan of Richmond. It is great to hear that the wait was "minimal " and our shuttle service made it convenient for you. Paula Quick Owner Loyalty Manager

February 20, 2021

You guys are awesome and I love your customer service because you’re so friendly thank you so much. Every time when I come to Nissan I feel to buy a new car More

by FAR28ISM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Chris Williams
Feb 21, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

February 19, 2021

I love the service and the agent he was very Courteous and kind He went above and beyond to fix my issues I really Value the service at Nissan More

by Suzetteedwards91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams
Feb 19, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Chris and our team. We're glad to hear we delivered such a great experience! We appreciate this awesome, five-star review, Suzette! Paula Quick Owner Loyalty Manager

February 18, 2021

As all ways my advisor is very helpful. Chandra makes sure she keeps me informed. Always inform me of up coming service that is needed. She is the main reason I continue to come to Rocking Nissan More

by PattiePace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Feb 19, 2021 -

Nissan of Richmond responded

Thank you so much for your great review, Pattie! We are so glad that Chandra has had the opportunity to work with you, and we are thrilled that you find your experience with her to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. We appreciate your business over the years, Pattie Paula Quick Owner Loyalty Manager

February 18, 2021

I am grateful the rep who helped me determined I had an extended warranty to cover the part that needed to be replaced again since it was past the part warranty. More

by krekre4261
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Feb 19, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and five-star rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

February 18, 2021

Needed a brief serviceAfter finding our scheduled Needed a brief service After finding our scheduled appointment all went well, great people! Good service done right and everyone was thorough, thoug More

by DD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Feb 19, 2021 -

Nissan of Richmond responded

Thank you for your business and this fabulous review. We're happy to hear our team was able to serve you and demonstrate our commitment to great, friendly service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

February 18, 2021

The staff was always friendly and accommodating. Made it easy to understand what was going on and how long it would take to resolve. I felt very informed and looked after. More

by rpeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams
Feb 19, 2021 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. We appreciate your business! Paula Quick Owner Loyalty Manager

February 18, 2021

Very satisfied on getting my car back to me in the short time promised! Everyone seemed to make sure I was satisfied using this Nissan dealership! More

by JJWADEJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Feb 19, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond! We're always happy to help in any way possible. We appreciate you taking the time to leave us this awesome, five-star review! Come back soon if there's anything else that our team can assist you with! Paula Quick Owner Loyalty Manager

February 18, 2021

Excellent service, prompt response and satisfactory result . Seth was very friendly and attended promptly and was on top of the detail about my vehicle. I was give complete explanation of what was don More

by GAURAV2SMART
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Feb 18, 2021 -

Nissan of Richmond responded

Thanks for your kind review..We’re delighted that you had an excellent experience and we look forward to serving you in the future. Paula Quick Owner Loyalty Manager

February 18, 2021

Gentlemen was so polite and very helpful.Didn’t pressure me with regards to the recommended services. Just advised me to prepare when I return. More

by MISNULU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Feb 18, 2021 -

Nissan of Richmond responded

Thank you for posting this thoughtful review in recognition of Ron. We love to get feedback that we’re hitting our customer service.goals. We greatly appreciate your business! Paula Quick Owner Loyalty Manager

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