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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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February 17, 2021

Seth was was extremely helpful while maintaining a demeanor that is hard to find among those in customer service industry. Give Seth a raise, please. More

by dietrich108.00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Feb 18, 2021 -

Nissan of Richmond responded

Thank you for leaving this wonderful feedback for Seth! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

Feb 18, 2021 -

dietrich108.00 responded

I truly do appreciate the attention paid to the customer experience there. My vehicle was purchased new out of state. I live in the area however and this visit assures I will be handling all maintenance and repairs at your location. Thank you. And, again, I don’t know what you are paying Seth, but it is not enough. Take care of yourselves.

February 17, 2021

These workers are very professional and courteous each and every time I bring my vehicle in for service. Excellent and friendly customer service with speed! More

by VANESSAYOUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Jonathan Ramirez, Chris Williams
Feb 17, 2021 -

Nissan of Richmond responded

Thank you for the excellent feedback! We love hearing when we've provided our customers with a particularly great experience. and we look forward to seeing you again. Paula Quick Owner Loyalty Manager

February 17, 2021

Derek Slava was AWESOME. He seemed concerned and interested in what I had to say. He let me know every everything with my car. Great More

by burgess4life63
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Feb 18, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words for Derek, and for taking the time to leave us this wonderful feedback! Arica Fowler Owner Loyalty Manager

February 17, 2021

Brought my 2010 Nissan Rogue in to replace the left headlight. Was charged $156.59. I showed them where it costs $72.76. They told me they wanted to make an offer to buy my vehicle. Went to the area re More

by criffee2
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chandra Wright
February 17, 2021

This dealership has great customer service. Everytime I go there they are always nice and polite. You don't have to wait long before they assist you More

by MOM4PRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Feb 17, 2021 -

Nissan of Richmond responded

Thank you for your kind words! We are thrilled when your customers let us know we are doing a great job with customer service. We look forward to continuing to serve you in the future. Paula Quick Owner Loyalty Manager

February 16, 2021

Service was fine there however when I bought my Nissan from there they gave me a deal with oil changes for life while I was there they informed me the new owners are not honoring the old contract 80 night More

by MLPATTERSON47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Johnson, Seth Albright, Chandra Wright, Chris Williams
February 16, 2021

The staff is friendly and serviced my vehicle as soon as I entered. I am satisfied with the service performed as always. I recommend this Nissian dealership for your next purchase or service. More

by Renee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Feb 16, 2021 -

Nissan of Richmond responded

Renee, Thank you for your business and this review. We're happy to hear Derek and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arica Fowler Owner Loyalty Manager

February 16, 2021

Rod was great, helped me out and always willing to go up and beyond. I appreciate what he does and glad for his help when I come visit More

by Mrock157
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Feb 16, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience working with Rod here at Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

February 16, 2021

Seth was friendly, attentive, courteous, and honest. I didn’t leave paying for unnecessary work. All of these are why I gave this rating today. More

by SMORRISO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Feb 16, 2021 -

Nissan of Richmond responded

Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Seth was able to help, and we hope to see you again! Arica Fowler Owner Loyalty Manager

February 16, 2021

Service is always the best!! I never have an issue here. First time working with Derek and he was FANTASTIC!! Will definitely return for my next service! More

by syclark89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Feb 16, 2021 -

Nissan of Richmond responded

We appreciate your business! We appreciate feedback like " Will definitely return for my next service" and' he was FANTASTIC"! Derek and our team look forward to serving you again soon! Arica Fowler Owner Loyalty Manager

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