Nissan of Richmond - Service Center

Great experience. However I would like an option to receive my visit information electronically. That would allow me to keep track of all maintenance visits and work. receive my visit information electronically. That would allow me to keep track of all maintenance visits and work. More

Great service! Chandra is always awesome to work with! I had questions about a previous service I had done. Ned the next steps to take She helped me understand what was done and the next steps to take. had questions about a previous service I had done. Ned the next steps to take She helped me understand what was done and the next steps to take. More

Y’all did a great job! I really appreciate the joyful attitude y’all had! I’m part of the team here now and y’all made me feel more like I’m part of the family attitude y’all had! I’m part of the team here now and y’all made me feel more like I’m part of the family More

The service department has good employees that let you know whats going on and also has good costumer service skills. Keep up the good job know whats going on and also has good costumer service skills. Keep up the good job More

My service technician, Chandra, was professional, informative and friendly. I only use West Broad Street Nissan for service and maintenance because of the excellent experience. informative and friendly. I only use West Broad Street Nissan for service and maintenance because of the excellent experience. More

Incredible customer service. Phil was awesome - got my truck in and out for a state inspection and oil change. Have a list of recommended repairs (that I kinda knew was needed) that I can work off of. Thi truck in and out for a state inspection and oil change. Have a list of recommended repairs (that I kinda knew was needed) that I can work off of. This was the best service I have ever received at ANY dealer - and I have been to a bunch :) Thanks so much, Phil, and staff for making this trip the easiest - and fastest - ever! Will be back soon! More

The one good thing is the people that help me at the desk for service are always nice and helpful. I had Phil this time, and he was pleasant, as always. Otherwise, the place is going downhill. Since the "cha for service are always nice and helpful. I had Phil this time, and he was pleasant, as always. Otherwise, the place is going downhill. Since the "change in ownership" the benefits for cars purchased previously, like rotations and oil changes for life, will no longer be honored. They "washed my car" and it came back covered in a splattered film of muddy water. The woman behind the counter inside helping people check out was very rude to other customers while I was waiting. She yelled at people on the phone and in person, and kept saying "well my manager isn't here" and "no I am not raising my voice at you" when they asked to speak with someone else. It was terribly unprofessional, and if I had heard an employee of mine acting like that to anyone I would have fired them on the spot. I didn't even speak with her and she had me fuming because of her blatant disrespect for others. I'll be going elsewhere from now on. More

Rocking Nissan was wonderful. They helped me out of a difficult situation where my gas tank wouldn't open. They fit me in on a Friday afternoon, and I truly appreciate it, as I was unable to add gas to difficult situation where my gas tank wouldn't open. They fit me in on a Friday afternoon, and I truly appreciate it, as I was unable to add gas to my tank without their help. More

This was my first and last time visiting this location where I purchased my vehicle 10/20. I was told by my salesman in October that I would receive a free oil change on my visit which was not the case. where I purchased my vehicle 10/20. I was told by my salesman in October that I would receive a free oil change on my visit which was not the case. I was then charged for services I didn’t request but was offered. Tire rotation, I only have 5000 miles. Car was washed & not dried, stating machine wasn’t working leaving streaks. I should have been told that in the beginning. Better service at carpool. My other vehicle is a Honda Accord, With this type of service I’ll take both vehicles to Honda for servicing. More

Consistent hospitality. Do what it takes to make the customer happy. Efficient work. Return car in a timely manner. Set expectations. Offer to detail my vehicle. customer happy. Efficient work. Return car in a timely manner. Set expectations. Offer to detail my vehicle. More