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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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January 26, 2021

In my opinion Nissan always offers a great service, meticulous work and excellent care. The environment is nice, making the short wait pleasant. People are friendly and helpful. More

by Elisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 26, 2021 -

Nissan of Richmond responded

Elisa, Thank you for choosing Rocking Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Phillip was able to help, and we hope to see you again! Arica Fowler Owner Loyalty Manager

January 26, 2021

Got me in and out quickly (within 2 hours), as I was waiting for a state inspection. Safe protocol in place. Thorough in explaining everything to me. More

by Denanb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 26, 2021 -

Nissan of Richmond responded

We appreciate your business and our service team looks forward to serving you again soon! Arica Fowler Owner Loyalty Manager

January 26, 2021

Awesome customer service! Pull in was taking care of right away. Very friendly with a smile Took very care of my vehicle, when my vehicle was ready came and got me. More

by DEBRA.SWARTZ2222
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 26, 2021 -

Nissan of Richmond responded

Debra, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rocking Nissan of Richmond! Arica Fowler Owner Loyalty Manager

January 26, 2021

We have been consistent customers of Rocking Nissan ever since we moved to the Richmond area. We appreciate their professionalism and quality customer service. Phil in the service department has always been More

by ken3406
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 27, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Phil and his team continue to deliver such great service! Arica Fowler Owner Loyalty Manager

January 26, 2021

Amazing service. Fast and friendly. Always ahead of the next service appointment. Went in for a brake fluid flush and a cabin filter and out in not time. Reward service was not mention or offered More

by saundersa88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
Jan 26, 2021 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your recent experience working with Jonathan here at Rocking Nissan of Richmond. We appreciate your business and hope to see you again soon! Arica Fowler Owner Loyalty Manager

January 26, 2021

Chandra kept in touch with me about what was being been done and she is always pleasant to work with. Thanks so much. Nissan Customer More

by STHOMAS116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Jan 26, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. Chandra and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arica Fowler Owner Loyalty Manager

January 25, 2021

The service was good. The process took a little longer than I expected but overall experience was good. They also looked out for me while I was there and that was very much appreciated. More

by N. Anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman, Phillip Weinman, Chris Williams
Jan 25, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience! We apologize for it taking longer than expected. If there is anything we can assist you with in the future, please let us know. Arica Fowler Owner Loyalty Manager

January 25, 2021

Always a pleasure when I take my vehicles in for service. Phil is very informative and always respects the decision I make as to the recommendations that the service department recommends. More

by the Mayo's
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Jan 25, 2021 -

Nissan of Richmond responded

Thank you for sharing your experience with us! We're happy to hear that Phil always takes great care of you, and listens to all of your needs. We truly appreciate your feedback! Arica Fowler Owner Loyalty Manager

January 25, 2021

Seth is absolutely fantastic. He always goes above and beyond. By far the best customer service I have ever received. He is very much appreciated, great communication More

by SSP8K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Jan 25, 2021 -

Nissan of Richmond responded

Thank you! We appreciate your recognition of Seth's great customer service and for your business. We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rocking Nissan of Richmond. Arica Fowler Owner Loyalty Manager

January 25, 2021

Ronald Trotman is one of the first persons that I have conducted business with my car and I felt like I was getting treated fair and honest. I really appreciate his customer service skills. I will be brin More

by antrion31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Trotman
Jan 25, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Ron and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Arica Fowler Owner Loyalty Manager

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