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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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February 17, 2023

Service was good service was good and personable people warm people I mean and they care about like they care about about the health of your vehicle or the services More

by DEA36EGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
Report | Print
Feb 18, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

February 16, 2023

Most everybody is friendly and polite. The lady at the front desk was very helpful. More

by Rogue One
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Feb 16, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

February 15, 2023

Nice dealership. Car drives smoothly, and the service advisor was nice. No complaints. Will go again. More

by rankinmichelle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember the name of the advisor but she was nice.
Report | Print
Feb 15, 2023 -

Nissan of Richmond responded

Michelle, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

February 15, 2023

Can always get an appointment for service. Like the offer to wait for my car. More

by denise_dunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 15, 2023 -

Nissan of Richmond responded

Denise, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carmen met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

February 15, 2023

Carmen was a delight very helpful and I would recommend me some Richmond to my friends More

by will25rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 15, 2023 -

Nissan of Richmond responded

We are very happy to hear Carmen provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

February 15, 2023

They do a great service and the costumer service excellent thank you so much for the great work More

by ALVAROFG30USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Kavon Smith, Johnny Prince
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Feb 15, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. Debbie, Johnny, Kavon, and our team appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

February 14, 2023

Carmen was very helpful through the process of getting my car fixed. She was informative and kept my up to date the whole time. More

by ARICCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 14, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Carmen and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

February 14, 2023

Mrs.Debbie in the Service/Repair Department really helped me during my frustrating time. She was patient with me, kept me updated through my repair service, and even stayed 15 minutes beyond her shift to acc More

by Brittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Debbie met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

February 14, 2023

Nissan is a good company, I love you doing business with them because they have a good customer service the people there loving and care about their customers. Every vehicle you buy from there,They service More

by BLACKIE.EMMANUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Rahim Blackie
Report | Print
Feb 14, 2023 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

February 13, 2023

Always nice staff! ! Pleasant and friendly! Clean environment!! Will always recommend Nissan of RVA!! Carmen was amazing More

by CGILLIS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 13, 2023 -

Nissan of Richmond responded

We are very happy that Carmen provided you with such a positive experience! Our service team sincerely values your business and looks forward to your next visit. Paula Quick Owner Loyalty Manager

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