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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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February 13, 2023

Very professional helpful team everyone was nice didn’t have an appointment still job done same day More

by GAAFAR74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 13, 2023 -

Nissan of Richmond responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

February 13, 2023

Since I contacted Carmen about my very problematic vehicle, she’s been kind, compassionate and PHENOMENAL!! More

by czelusniak
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 13, 2023 -

Nissan of Richmond responded

We appreciate your feedback on working with Carmen. We are always more than happy to assist you if anything else comes up. Take care! Paula Quick Owner Loyalty Manager

February 13, 2023

Carman was great, took my original request, provided additional information. Requested additional work which they were able to complete during this service visit More

by CURTAPMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 13, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We'll share your comments with Carmen. Paula Quick Owner Loyalty Manager

February 13, 2023

This location always gives me great professional work and exceptional service. They take care of me and my car More

by GROATRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

February 13, 2023

Really enjoyed the comfortable lobby available to the customers. It made waiting a bit easier and stress-free. More

by alexandria.r.tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian - 5 stars!
Report | Print
Feb 14, 2023 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

February 12, 2023

Donnie Washington at Nissan of Richmond provided fast and courteous service during my last visit. More

by DWALKER1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Feb 12, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Donnie and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

February 12, 2023

Carmen was very helpful and understanding of my time frame she got everything done in a timely matter the mechanics as well thank you all for such great service More

by jujusdad8613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 12, 2023 -

Nissan of Richmond responded

Thank you for the kind words for Carmen and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

February 12, 2023

She was great. Help d me make the best decision s for my car and service: More

by LMILLER.CFB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 12, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Carmen here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

February 11, 2023

Donnie is great. She was so helpful in getting the rental vehicle for free of cost until my bucles issue was resolved. More

by ABDULRASHEEDSK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Feb 12, 2023 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

February 11, 2023

excellent service muy amable la gente me lo repararon muy rápido y me dieron otro carro More

by COROALVORADO746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Feb 12, 2023 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager

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