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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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January 02, 2023

Easily set appointment online and service team was quick with excellent customer service and attention to detail. More

by TANDRA1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jan 02, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

January 02, 2023

Great customer service, communication was open and reliable. I would visit again. I also would recommend to a friend. More

by chelsea.westsmith@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We appreciate the Five-Star rating. We will be sure to share your comments with our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

January 02, 2023

Debbie is the absolute best, above and beyond white glove service! Y’all are great! More

by lyssa.jenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
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Jan 02, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Debbie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

January 01, 2023

Not really the answer I expect not good costumer service I felt helpless and alone More

by aro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Prince
Report | Print
Jan 04, 2023 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? Thank you for your time and hopefully we can get to the bottom of your issues. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

January 01, 2023

I brought suv in for an oil change, stare inspection & tire rotation. My tire was not rotated!. I called to inquire why & let then know that the replacement tire i previously purchased was in the same loc More

by melissa.c.rudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Nissan of Richmond responded

I would like to thank you personally for your business and also apologize that you did not have a fully satisfactory experience at our dealership. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of visit. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

Jan 09, 2023 -

melissa.c.rudd responded

Hello. My visit was December 14, 2022. Prior to inspection, it was necessary for me to purchase one replacement tire (the day before my appointment with Nissan) for the front passenger side of my vehicle. A day after purchasing the replacement tire, I brought my car in to Nissan for state inspection, tire rotation and oil change. I waited about an hour and a half for service completion (which was no problem since I was informed of the possible wait time). After receiving my vehicle back and upon arriving home, I realized the replacement tire was still on the front passenger side of my vehicle. With that, I realized my tires were not rotated. I called Nissan Service immediately and was told that sometimes if the tread is better in the front than the back, they would not rotate the tires. But the rep indicated, she would check with the techs and get back with me later that day or early the next day. I never received a call back nor any type of follow up. Side note: with the non-tire rotation, I also question if my oil was changed. Also, while waiting, I was told of other services my vehicle needed as well as informed that Nissan no longer offers complimentary oil changes. Which is a huge disappointment because this complimentary service was offered when I originally purchased my vehicle. Thank you.

January 01, 2023

Efficient service and great job by my service person who was friendly and helpful throughout the process More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jan 02, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

January 01, 2023

Friendly staff. Nice waiting area. Wait time is ok but sometimes too long depending on the services rendered. More

by rcs1201@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jan 02, 2023 -

Nissan of Richmond responded

Thank you for taking the time to write this 5-Star review! Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

January 01, 2023

Brian was incredibly helpful and informative the whole way through. I was quickly helped and had a seamless service experience. More

by kendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Jan 02, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Brtian had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

December 31, 2022

Good service always! I love it there and good people! I wouldn’t go anywhere else! More

by YVETTEHAM85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jan 02, 2023 -

Nissan of Richmond responded

Yvette, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

December 31, 2022

Quick and speeding service. My advisor Debbie was very knowledgeable, helpful and personable. I will be returning. More

by Teneshuia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Debbie and our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

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