Nissan of Richmond - Service Center

Great place to get service from, and the customer service is top tier. I would recommend it to anyone. is top tier. I would recommend it to anyone. More

Brian was friendly and kind throughout the process. He also greeted me kindly and told me how the process of getting my car inspected would work. He also greeted me kindly and told me how the process of getting my car inspected would work. More

Donnie was fabulous, I would recommend her to everyone. She is knowledgeable, kind and just a delight! The cost for repairs is a joke! You all up-charge so much for simple brake pads. I understand some up- She is knowledgeable, kind and just a delight! The cost for repairs is a joke! You all up-charge so much for simple brake pads. I understand some up-charging bc it’s a business, but everything recommended from the mechanic was up-charged by 8 times the cost of the part. That is ridiculous and the reason I will tell everyone I know that you all charge entirely too much for repairs. I will gladly accept a rejection sticker and go get my car repaired at the corner mechanic for 1/8 of the cost you were trying to get from me: Shame on you Nissan! More

Excellent service. He answered all my questions and I appreciated his curiosity and professionalism . Thank you! Your kindness was appreciated. He answered all my questions and I appreciated his curiosity and professionalism . Thank you! Your kindness was appreciated. More

It's always great to do a walk-in with no appointment necessary. Professional staff as always. necessary. Professional staff as always. More

Pleasant and helpful. A a a a a a a a a a a a A a a a a a a a a a a a More

Everyone was very nice and helpful. Brian made sure I was taken care and I received great service. Brian made sure I was taken care and I received great service. More

This visit was not pleasant. I was not kept informed regarding my vehicle. The service person didn’t adjust the oil service reminder that I have to continue to cut off. I have a I was not kept informed regarding my vehicle. The service person didn’t adjust the oil service reminder that I have to continue to cut off. I have always had a pleasant experience and hopefully this time was an exception rather than the rule. More

The employees make the quality of the dealership, like the cooks make the quality of the restaurant. Last time, I was helped by Debbie Conyers. She made it perfect, as usual. I like to deal with her. The the cooks make the quality of the restaurant. Last time, I was helped by Debbie Conyers. She made it perfect, as usual. I like to deal with her. The previous one, a young person, just did not want to listen to me when asking me why I was at the dealership and passed me unceremoniously to another service employee! I am happy when it is Debbie taking care of my car needs. More

I had a recall on my vehicle. Once Nissan of Richmond ordered the part, there was no further communication whether it came in. Once I called the parts department to see if the par Once Nissan of Richmond ordered the part, there was no further communication whether it came in. Once I called the parts department to see if the part was there, they confirmed it had come in already. Without transferring me over to make an appointment, I had to call once again to schedule to have my vehicle serviced for that recall. When it came to the day of my appointment, front desk greeted me with surprise. They had no recollection of my recall serviced that day. “Luckily we’re not that busy” they said. Upon them taking a second to look at their computer, my appointment was there lo and behold. Not sure how they can plan their day without checking schedules? Once my vehicle was finished, there was absolutely no call to warn me that the vehicle was ready. 30 minutes before closing, I Took it upon myself to make sure it’s done. As soon as I rang maybe once or twice, they picked up with “yes yes sorry yes it’s ready”. More