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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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December 11, 2022

Brian is a wonderful person that works in the service department. He is such a people person and he does customer service well. Great asset. I had an opportunity to talk to the Manager there as he was More

by Debra2stroble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Dec 12, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you, Debra. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

December 11, 2022

Although it took 4 tries to fix our car, I thought Donnie and the mechanic were exceptionally nice to deal with. More

by ROBIN_JERVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Dec 12, 2022 -

Nissan of Richmond responded

Thank you, Robin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Donnie met your expectations. Thank you again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

December 11, 2022

I came in to get my car fixed. It had two censer problem's and I was dogged to death because they needed a used car on the lot. Will never go there again, and I got very sick after More

by e1dhw01
Recommend Dealer
No
Employees Worked With
Antouan Mahrous
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Dec 12, 2022 -

Nissan of Richmond responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Hope you're feeling better. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Dec 13, 2022 -

e1dhw01 responded

There is nothing you can do. Will you give me my car back NO I don't think so. If I had been told once I drove the car home that I could not returned it, I would not have drove it most definitely would have stated on the lot. Most dealerships will give you 72 hours to change your mind. But your salespersons are shifty and don't give important information. The only person who has been kind is you. Thank you

December 11, 2022

Fast & courteous service . I was updated regularly on my car’s progress & notified of any issues. More

by Bjcanaday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

December 11, 2022

The service was fine, however, I did not care for the sales persons keep asking to buy another car. I can for a state inspection and oil change, not to buy another car. More

by miltonotey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We will share your comments with the team, and we hope to see you again! Paula Quick Owner Loyalty Manager

December 10, 2022

Always a great experience when I come to get my oil changed. In and out! More

by EVJ0322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2022 -

Nissan of Richmond responded

Thanks for taking the time to rate your experience and the Five-Star review! Please let us know if there's anything else we can help you with! Paula Quick Owner Loyalty Manager

December 10, 2022

Easy to deal with however I took my car somewhere else to have the rear brakes looked at because the service department said they were at yellow on your scale with only 12888 miles on them and they are not ! More

by cindylp56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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Dec 10, 2022 -

Nissan of Richmond responded

Thanks for rating your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

December 09, 2022

The dealer ship itself is very great and customer service is also very good! I would definitely recommend coming here to anybody else. More

by HARMANKAUR0413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Dec 09, 2022 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

December 09, 2022

Donnie was great as always thanks Exceptional service explain everything for next service to have me prepared More

by DANABROOKS545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Dec 09, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Donnie. We're glad to hear she delivers such a great experience! We greatly appreciate your business. Paula Quick Owner Loyalty Manager

December 09, 2022

All employees were excellent! Taking away my benefits of free oil change - not good pr! I was told on sale I would have those benefits as long as I had my car! More

by berd1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Dec 09, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We look forward to seeing you again! Paula Quick Owner Loyalty Manager

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