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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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December 01, 2022

The service was great. Brian was very helpful and attentive. He updated me in the services needed. More

by SAMPIATT69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Dec 02, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Brian had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Dec 02, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback regarding Brian. This is what we strive for! Paula Quick Owner Loyalty Manager

December 01, 2022

Brian was great at keeping me informed about my repairs and was so very pleasant to work with. More

by Tmdolan11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Dec 02, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Dec 02, 2022 -

Nissan of Richmond responded

We are so glad that Brian had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

December 01, 2022

Great customer service and fast and very efficient, They were able to answer any questions I may have had. More

by ana.marin38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2022 -

Nissan of Richmond responded

Thank you, Ana! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

Dec 02, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us a review. We're happy you enjoyed working with our service team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

December 01, 2022

Nissan of Richmond stays on their game. They get you in and they get you out. More

by saundersa88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Dec 02, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

November 30, 2022

Excellent customer service rendered by Brian when I brought my car in for brake service. No complaints! More

by SHAWKY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 30, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

November 29, 2022

I got my car repaired in a timely matter. Brian was very nice and professional. Brian kept me updated on the car. More

by JOHN C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 29, 2022 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with Brian here at Nissan of Richmond. We appreciate your Five-Star review! We thank you for your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

November 29, 2022

They were able to make an appointment quickly and finished on time. Brian was great. More

by HOKIEGIRLVT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 29, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department. Brian is a treasure! We appreciate the Five-Star rating, too! We will be sure to share your comments with him. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

November 29, 2022

The Service was great! I definitely will be recommending service to people I may know in the area. More

by JVORYJ17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Nissan of Richmond responded

It's great to hear that Debbie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond and thanks for the Five-Star rating. Paula Quick Owner Loyalty Manager

November 29, 2022

Brian was very professional and quickly resolved an issue where the maintenance plan was not up to date in the system. He also provided links to Nissan’s Consumer services team to complete the update on the More

by VJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 29, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department. Brian is a treassure! We appreciate the Five-Star rating. We will be sure to share your comments with him. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

November 28, 2022

I purchased my Versa brand new from Nissan of Richmond in 2013, having previously owned several Nissans which I had serviced at this dealership. I have always received exceptional customer service, with my More

by MRM8FNZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Nov 28, 2022 -

MRM8FNZ responded

I purchased my Versa brand new from Nissan of Richmond in 2013, having previously owned several Nissans which I had serviced at this dealership. I have always received exceptional customer service, with my most recent visit being no exception. Johnny greeted me on arrival and kept me informed while I waited as to the status of the work, which was completed in less time than expected. I will continue to use Nissan of Richmond, and highly recommend them to anyone looking to purchase or service a vehicle.

Nov 28, 2022 -

Nissan of Richmond responded

We are very happy to hear Johnny provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

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