Nissan of Richmond - Service Center

I always receive excellent service from Debbie. She is professional, knowledgeable, and friendly. Debbie is always my go to person, she always gets the job done. She is professional, knowledgeable, and friendly. Debbie is always my go to person, she always gets the job done. More

Very helpful and friendly. I always take them at their word. Always the best service. I always take them at their word. Always the best service. More

I’m in there monthly and no issues at all. My service person is top notch. My service person is top notch. More

Donnie in the service department has helped me the last few times I have come in for different services, she is always so professional and has great positive demeanor few times I have come in for different services, she is always so professional and has great positive demeanor More

Horrible service! Had to get my transmission fix for $5500, less than 2 weeks had to bring it back because it was not fix, didn’t even bother to look at it, but said y Had to get my transmission fix for $5500, less than 2 weeks had to bring it back because it was not fix, didn’t even bother to look at it, but said you did. Went to pick it up check engine light was on, you had to ask if it was on when I dropped it off, if you bothered to look at the car you would’ve known. You ended up replacing the crankshaft sensor, but it still wasn’t fixed. Now torn cv joints! Which you caused trying to fix my car, another $1200 due to your careless service department. Don’t you care about people’s safety!! I will never recommend you to anyone and will share my horrible experience with everyone! Service manager Scott, says he had his best transmission guy work on my car. WOW! If he’s the best you got then that’s sad. Think about your family driving a car someone said they supposedly fix. Never again Nissan!! More

Had car in for oil change service and shop was busy so the wait was extended somewhat. Despite that, everything completed and car washed and vacuumed. Great job overall. the wait was extended somewhat. Despite that, everything completed and car washed and vacuumed. Great job overall. More

Displeased to find out that the free oil changes I was promised at purchase are no longer honored. promised at purchase are no longer honored. More

Excellent service from Donnie! She made me feel super comfortable and took care of everything She made me feel super comfortable and took care of everything More

This dealership is Awesome! Brian provided excellent customer service! I will definitely be coming back! Brian provided excellent customer service! I will definitely be coming back! More

Nissan of Richmond service department is a CLASS ACT - professional and honest - other Nissan dealerships should aspire to the quality of their service professional and honest - other Nissan dealerships should aspire to the quality of their service More