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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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November 16, 2022

They have really great service. Kind and professional. I Have bought two cars from them! More

by perezhome5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 17, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

Nov 17, 2022 -

Nissan of Richmond responded

Ah, you’ve made our day. Thank you for taking the time to share your feedback with us. Our Service team works hard to make sure our guests have an exceptional experience. We look forward to working with you again and appreciate your business! Paula Quick Owner Loyalty Manager

November 16, 2022

Completed routine work and recall work ahead of time. Were clear on time frame when scheduling. More

by shellybp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

November 16, 2022

Appreciate Debbie taking good care of our vehicle while in the Service Dept. She called in a timely fashion when the veh was done More

by JSFARMER70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2022 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

November 16, 2022

I was very pleased with the service i recieved. Debbie was very helpful and the service was wonderful. More

by antoniooliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2022 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Debbie met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

November 14, 2022

I took my car in for service last week. I was completely satisfied how quickly the service department took care of my needs and made me aware of the service I would need in the coming month More

by Faye.hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 15, 2022 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent Service experience here at Nissan of Richmond. It is great to hear that the wait was 'minimal." We deeply appreciate your business. Paula Quick Owner Loyalty Manager

November 14, 2022

Always a great experience when I see my normal people. Not fond of some changes made to the establishment and it worries me to be honest. My service rep is always wonderful. I’m glad she is still there. More

by Tiara B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Nov 15, 2022 -

Nissan of Richmond responded

Thank you for your positive feedback regarding your recent Service visit. We always like to hear that we are meeting our commitment to provide outstanding customer service. We look forward to seeing you again! Paula Quick Owner Loyalty Manager

November 14, 2022

Always friendly and extremely knowledgeable. I always bring both of my cars here to be worked on. However I do not like or want the phone calls or emails asking to buy my cars. I have tried opti More

by MCDNORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nizmo
Report | Print
Nov 14, 2022 -

Nissan of Richmond responded

We are very happy to hear you had such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

November 13, 2022

Donnie took really good care of me and was very informative. Couldn’t thank Her enough More

by Rashad King
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Nov 13, 2022 -

Nissan of Richmond responded

Rashad, Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad Donnie was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

November 13, 2022

Have had many problems the past. Will give them a chance to fix it. Let’s see what happens More

by SAMSON13212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 14, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond - your feedback and rating mean a lot to us. Please call me at 804-346-4200 x. 1000 if you have specific concerns. As well, I would like your contact information for follow up. ' Paula Quick Owner Loyalty Manager

November 13, 2022

I always receive great service and get out in a timely manner when staying to wait on my car. More

by Bonesi9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 14, 2022 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

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