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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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November 12, 2022

Worst service I had, it will be my last time going there dealing with people and their attitude problems. Donnie and several others could use etiquette lessons. More

by Unhappy with Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Nov 14, 2022 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of of your concern.. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

November 12, 2022

Staff (Brian) was extremely friendly and considerate of my time. Everything was explained to me before the service took place. More

by askaggs0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 13, 2022 -

Nissan of Richmond responded

It's great to hear that Brian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

November 11, 2022

The staff are friendly and helpful as possible. Brian explained in great detail about what was going on with my vehicle which was appreciated. More

by tomekatlr4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 11, 2022 -

Nissan of Richmond responded

Thanks so much for rating your experience with Brian here at Nissan of Richmond. We deeply appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

November 11, 2022

Staff was Courteous, professional. I appreciated the efficiency of the work done on my car. Thank you Nissan. More

by LYNN060706
Recommend Dealer
Yes
Employees Worked With
I don't recall their name. Person I spoke with not listed.
Report | Print
Nov 11, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department. We will be sure to share your comments with our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

November 11, 2022

i like this dealer because the service is quick and easy no appointments need it. More

by mariland_91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Nov 11, 2022 -

Nissan of Richmond responded

This is what we like to hear! Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

November 11, 2022

The attending lady that helped me was great, she was very polite throughout my time there. I had a pleasant experience with the mechanic over the phone the day before my service. More

by KNLINDSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Nov 11, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

November 11, 2022

It's been over 3 years since I bought my 1st car from Nissan of Richmond. I am very happy with the service at Nissan of Richmond. The service is excellent. More

by blieba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Nov 11, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our Service team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

November 10, 2022

Did not appreciate being called and asked to sell my vehicle and then try to sell me a more expensive vehicle when I took it in for service! More

by jlfh12
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t kneo
Report | Print
Nov 10, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on your visit. It's unfortunate that things did not work out for you. Sincerely, Paula Quick Owner Loyalty Manager

Nov 10, 2022 -

jlfh12 responded

Really? You are sorry things didn’t work out for me? How about “I’m sorry for your experience and inconvenience at our dealership.”

November 10, 2022

Brain was very nice and even fit me in on short notice to have maintenance done on my car in time for vacation More

by DONALDQVICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 10, 2022 -

Nissan of Richmond responded

Donald It's great to hear that Brian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

November 10, 2022

Asked to have my battery check this was not done in turn 3 days later battery was dead leading me to take is else where for service. More

by nydia021683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Nov 10, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly at the number below as I would like to discuss your experience in further detail to clear up any issues. As well, I'd be happy to contact you provided I have your contact information. Sincerely, Paula Quick Owner Loyalty Manager

Nov 10, 2022 -

Nissan of Richmond responded

My direct number is 804-346-4200 x. 1000

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