Nissan of Richmond - Service Center

Service went well but the wait way long but it was worth it the wait it the wait More

Fast, Efficient, and overall great service! I will be returning for all future services for my car! I will be returning for all future services for my car! More

Vehicle was towed to this location because they said they could have it ready the next day, not true. Called several times before service advisor could be reached to be informed that the vehicle would not be could have it ready the next day, not true. Called several times before service advisor could be reached to be informed that the vehicle would not be ready for 2 days because the repair would take 6 hours and the dealership was closing early. Does installing a new radiator take 6 hrs ? The parts were cheaper than the labor cost (948.00). Would have searched for a better price and not have had the vehicle towed to that location if I knew up front they were not going to repair the vehicle the next day. If the service advisor was honest from the beginning, a better decision would have been made, plus money could have been saved. More

Service was good although it's costly. Thanks for providing complementary state inspection in year 2022 and filling air in all 4 wheels. Thanks for providing complementary state inspection in year 2022 and filling air in all 4 wheels. More

My car was ready when promised. Brian was very professional and graciously answered all of my questions. Brian was very professional and graciously answered all of my questions. More

I picked up my lunch and then dropped by the dealership and Brian sent me in so I could sit down to eat while he got paperwork together. Got not just my oil changed, but the other recommended services and and Brian sent me in so I could sit down to eat while he got paperwork together. Got not just my oil changed, but the other recommended services and it still took less time than I was expecting. More

This is my first time experience with Richmond Nissan and Debbie was my service advisor. She was very friendly, transparent and had enough patience to clarify all my queries. She is very knowledgeable too. Debbie was my service advisor. She was very friendly, transparent and had enough patience to clarify all my queries. She is very knowledgeable too. More

Thank you Donnie and Crew! This was my first visit in- I explained my situation and I was given options. And y'all took care of it. The personable interaction I had with everyo This was my first visit in- I explained my situation and I was given options. And y'all took care of it. The personable interaction I had with everyone was top notch! EXCELLENT Customer Service! You are worth the drive and I will be back. Thank you again! More

Friendly staff but surprised not connected to other Nissan orInfinity dealerships and not work from dealership friendly Nissan orInfinity dealerships and not work from dealership friendly More

Great car buying experience it went smooth got a good deal happy with the car and service deal happy with the car and service More