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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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November 08, 2022

Great service. Debbie was really helpful and made sure I was properly notified of the starus of my vehicle. More

by anikav97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad Debbie was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

November 07, 2022

Always there when you need them. They are a professional team. Top notch service and very friendly. More

by J.MPRESTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Nov 07, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us a review. We're happy you enjoyed working with our Service Team. We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

November 06, 2022

Brian Luberto Is awesome! He is friendly, punctual, and a great communicator. Everything I needed taken care of on my car was done in a timely manner. I love the communication More

by Brianna Perkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Nov 07, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Brianna, please let us know. Paula Quick Owner Loyalty Manager

Nov 07, 2022 -

Nissan of Richmond responded

Thank you for the kind words for Brian in our Service Department. We appreciate the Five-Star rating. We will be sure to share your comments with him and our Service Team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help! Paula Quick Owner Loyalty Manager

November 06, 2022

Car was not serviced timely. Was told car had no value. Dealer did not even know about their own Nissan car as how to fix it but was told car had no value. Would not recommend More

by Quietstorm1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure of the names
Nov 07, 2022 -

Nissan of Richmond responded

We appreciate your taking the time to leave us this feedback. It’s unfortunate things did not work out for you this time. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x, 1000

November 05, 2022

Awesome customer service with little to no wait time. Well recommend to friends and family to buy from Nissan of Richmond. More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

November 05, 2022

Great service very professional. Oil change was done on time while I was waiting in the waiting room. More

by HODZIC.BEKIR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Harris
Nov 07, 2022 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

November 05, 2022

Excellent Service ! ! Always exceed the expectations. For check in to check out all the folks are customer centric. More

by deeptiwariwork
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Nov 07, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

November 05, 2022

Overall very nice but couldn’t just refill my wiper fluid when all I came in there for was an oil change. Refilling fluids in such a standard basic service and I even specifically mentioned it to my service More

by SAYED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Nov 07, 2022 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Paula Quick Owner Loyalty Manager

November 05, 2022

Excellent service provided on my truck. And service manager Debbie Conyers is outstanding. She is professional, efficient, and courteous. More

by bjustice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. I'm glad Debbie was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

November 05, 2022

The dealership was professional and friendly. They greeted me with a great experience and they gave me an excellent service. More

by LITTLEJACKIE8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Nissan of Richmond responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

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