Nissan of Rivergate

After finding the car we wanted online we visited the dealership. We were welcomed by 2 great salespeople, but it quickly went downhill. We were trading in a truck and had agreed to several terms. Since dealership. We were welcomed by 2 great salespeople, but it quickly went downhill. We were trading in a truck and had agreed to several terms. Since it was a weekend we couldn’t complete everything so we returned during the week. After showing up with the down payment they said we needed they kept us waiting for over 2 hours just to tell us they messed up on our paperwork and the value of our trade and could no longer proceed. Needless to say they could care less about their customers! We walked out after wasting our time. Upon leaving the dealership we were rudely told not to speak to anyone on our way out. One of the finance managers made a scene in front of other customers in the parking lot. I’d advise anyone looking for an honest dealership to stay away from Hayes Nissan of Rivergate. More

Had an easy experience with the sales staff and would return for future purchases. Service dept. people are always friendly and helpful. return for future purchases. Service dept. people are always friendly and helpful. More

Great overall experience. Friendly staff. I would use them again. Highly recommend this company. Experts Friendly staff. I would use them again. Highly recommend this company. Experts More

Attentive & knowledgeable sales staff & friendly finance team. Made buying a car quick & easy. Highly recommend. team. Made buying a car quick & easy. Highly recommend. More

First, I am going to point out that this review is not aimed towards any individuals that I have personally dealt with. Every employee that I have dealt with has been professional and just doing their job aimed towards any individuals that I have personally dealt with. Every employee that I have dealt with has been professional and just doing their job. Four out of my last five vehicles have been Nissans. But I WILL NEVER PURCHASE ANOTHER NISSAN if not addressed. My last vehicle was a 2008 Nissan Altima, in which the transmission and the timing chain both went out around 80,000 miles in 2015. Rivergate Nissan’s service department quoted almost $6,000 in repairs. I was able to find another mechanic to make the repairs cheaper. Have now found out class action lawsuits were filed against Nissan for that model. However, to late to help me. We purchased my current 2016 Nissan Pathfinder from Downtown Nashville Nissan. Having been told by the Rivergate Nissan service department that our neglect was at fault for the Altima breaking, we purchased the extended warranty and the prepaid maintenance plan for the Pathfinder. While I have had the oil changed at other locations, every other suggested maintenance has been performed by the service department at Nissan of Rivergate. With only 100,300 miles on the vehicle, I have always had whatever services were recommended performed. Just 6 months ago I spent $4000 to have my transmission, spark plugs, coolant system, and brakes serviced. Then today I was told that my transfer case and rear coupler need to be replaced due to IMPROPER MAINTENANCE at the cost of almost $8000. Nissan of Rivergate (Even if they claim the service department is a separate entity) has been in charge of my maintenance. From my perspective, it appears the services that I paid for were not performed leading to their so called “improper maintenance”. If something was not performed according to the maintenance schedule, it was their negligence. I will continue to post this review on any platform available until I feel that Nissan has made this situation right. More