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Nissan of Rivergate

Madison, TN

Overview
Employees
Reviews
Vehicles
4.4
614 Reviews
A family-owned Nissan dealership in Nashville, TN, with a long-standing tradition of providing outstanding customer service to all who patronize our business. Our Nashville-area Nissan dealership has been in business for more than 32 years, and throughout that time we've learned how our customers like to be treated. That's why each customer who walks through our doors receives a personalized experience. Whether you're coming in to buy, lease or service a Nissan, you can be sure that our team members will dedicate themselves to your individual needs. At NISSAN OF RIVERGATE, we offer much more than just legendary customer service. Our showroom is fully stocked with all the latest new Nissan models, which allows you to find exactly what you're looking for in no time at all. Want to buy a new Nissan Altima? We can find you the perfect car in the right trim and color. Prefer a more family-friendly new Nissan Rogue crossover? That's not a problem! We have plenty of models for you to test-drive. We're also happy to help you with Nissan service and repairs whenever you need them. Simply call to schedule an appointment, or just stop by!
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1550 Gallatin Pike North

Madison, TN

37115

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Showing 614 reviews

March 25, 2025

Justin was great to work with! ! The whole team was so helpful!! I would highly recommend this dealership!!! More

by shellsmom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikki Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Andrelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 29, 2025

I can’t say enough good things about the service here! The pricing was fair and upfront—no surprises or hidden fees. The team was professional, efficient, and made sure my vehicle was in top shape. Plus, More

by gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jodi Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dusti Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 04, 2024

We were blessed with William to guide us through our selection process and connected well with my wife and me right from the beginning! He had a sincerity about him that was compounded with his knowledg More

by Happy New Pathfinder Family
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Monaghan
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November 15, 2024

Great dealer, transparent and prompt with my servicing, I would stop in again for my next service. More

by Ajgirardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jodi Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 14, 2024

I had a wonderful experience . . thank you to Calin who answered all of my questions and guided me through everything! More

by jaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calin Fisher
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July 09, 2024

Christie Hunter is the most efficient person I have bought a car from. She was fast, took the time to show me different colors and we test drove one. I left that day with a nee car and the sweetest sal More

by bcoarsey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christie Hunter
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Jul 12, 2024 -

Nissan of Rivergate responded

Thank you so much for your wonderful feedback! We're thrilled to hear she made your car buying experience enjoyable. I'll be sure to pass along your kind words to her. If you have any more questions or need assistance, just let us know!

March 06, 2024

Body shop needs workers and managers with better attitudes. I will never spend another dollar at this location. More

by audrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl and Dallas in body shop
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Jul 10, 2024 -

Nissan of Rivergate responded

Thank you for sharing your feedback with us. We're sorry to hear about your experience with our body shop. Providing excellent service and a positive atmosphere are priorities for us, and we apologize if we fell short of your expectations. We take your comments seriously and will address them with our team. If there's anything specific you'd like to discuss further or if you have any additional feedback, please feel free to reach out to us directly. Thank you again for bringing this to our attention. We hope to have the opportunity to regain your trust in the future.

November 25, 2023

After finding the car we wanted online we visited the dealership. We were welcomed by 2 great salespeople, but it quickly went downhill. We were trading in a truck and had agreed to several terms. Since More

by Unhappy customers
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Rodney Jinnette
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nikki Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2023 -

Nissan of Rivergate responded

We are in receipt of Stewarts concern. When the Stewarts was here on last Sunday the 19th, they did not have their F250 trade-in with them. They described the vehicle us, did not mention the Check Engine Light, so we came up with an estimate of what the vehicle would be worth based on that description until they bring it in for the final appraisal. We also could not obtain a full standard financing approval for this customer or get a call back form any lenders because it was Sunday. When the customer arrived on Friday the 25th, we appraised the F250 trade-in and found the Check Engine Light on with the Diesel Engine. We called several other dealers and found the value was lower because of the issues surrounding the check engine light and the Carfax and AutoCheck. When we discuses this difference with the customer he got very upset. His F250 is only worth what we appraised if for after we saw it and valued it with the check engine light. When the customer heard our determination on value he was loud and saying (yelling) in the showroom and outside on the lot to other customers to not buy anything from us because we were liars. Now, As far as we can go when someone does not bring their trade and wants us to value it with a description that does not fully describe the condition of it, we, or no other dealer, can value it properly. Additionally, We think that this customer was trying to trap us by not disclosing the Check Engine light issue on Sunday without their trade-in with them, and we feel he knew what the check engine light meant and that's why he hid it from us originally. And, why would someone drive over an hour away to buy something without brining their trade-in with them. Bottom line, it only went down hill when the appraisal secured from us, and a couple other dealers, was lower that originally estimated based on his false description. Finally, we do trade for many vehicles when customers do not have them with them, but never have an issue like this one from a higher dollar vehicle with such an issue with a check engine light. Sincerely, we are very sorry this came to this issue. We pride ourselves with very satisfied customers and never have customers call us liars.

Dec 02, 2023 -

Nissan of Rivergate responded

We are very sorry to hear about your experience. Please contact the dealership to speak with a manager to take care of this concern. We hope you rethink your place of purchase. Happy Holidays.

November 22, 2023

Had an easy experience with the sales staff and would return for future purchases. Service dept. people are always friendly and helpful. More

by StevenNashville
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodney Jinnette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Andrelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2023 -

Nissan of Rivergate responded

We thank you for being a great customer of the Hays Nissan Family. We valve you and all of our customers and try to provide the best customer service possible. We look forward to seeing you on your next visit. Happy Holidays.

November 18, 2023

Great overall experience. Friendly staff. I would use them again. Highly recommend this company. Experts More

by Mcfakes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodney Jinnette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Nissan of Rivergate responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help! Nissan of Rivergate

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