Nissan of Rivergate

Great product, Great Service. Very smooth and painless deal with Nissan and salesman Zack Nguyen. I'm actually writing this review as I get one of my "Free" oil changes done by the Very smooth and painless deal with Nissan and salesman Zack Nguyen. I'm actually writing this review as I get one of my "Free" oil changes done by the Service Department that came with my vehicle. Will be a repeat customer. Go see Zach, very personable and knowledgeable. Will spend time with you to get you the vehicle you need within your target price. More

Best Car Buying Experience Ever I had reviewed their online website and asked for an eprice. I was contacted in a timely manner.by Brandon. He went over the price and discussed my I had reviewed their online website and asked for an eprice. I was contacted in a timely manner.by Brandon. He went over the price and discussed my trade-in. After thinking on it overnight we were on our way to Madison from Knoxville. Brandon met us and from that point on we were sold! No back and forth over price negotiations, no haggle over trade-in. The easiest purchasing process ever! They are up front and we'll worth the drive! More

Excellent sales and service! Nikki was our salesperson and she went above and beyond the call of duty to help us with our purchase. My husband is disabled, and therefore needed so Nikki was our salesperson and she went above and beyond the call of duty to help us with our purchase. My husband is disabled, and therefore needed some extra service and requirements. she made the experience as easy as she possibly could. Need a car? Go see Nikki! More

Hope service experience improves (Updated 09/09/2016) Brian called me, and assured me of better service during my next visit. Giving them a benefit of doubt as this was my first bad experience, and the ma Brian called me, and assured me of better service during my next visit. Giving them a benefit of doubt as this was my first bad experience, and the manager called me personally and apologized. Below is my original review ( I have used the corrected service rep name provided by Brian). Waited 45 minutes for a shuttle to drop-off. No one seemed bothered about a customer waiting in the lobby for no reason. It did not appear the service representative (Brittany) cared enough to ask around. Had to find and speak to the manager to get a ride to work ( surprisingly the ride got ready in a minute after I complained to the manager!). They did not bother to inform me my car was ready, until I called to check late i the afternoon - this was routine service and I was told would take 1.5 hours (go figure!) . They flat out refused to pick me up from Office (just a few miles) as they don't have a driver ( not again!!!). I had to request a colleague to drop me. But they did charge me the Full price (no discounts for such a terrible customer experience). It also looked like they didn't check all the stuff in their express service ( first time seeing a car dealer NOT checking all brake drums!). Overall they didn't seem to care about the customer, i.e. me. I won't care about them too when it's time to buy the next new car. More

I liked Nikki from the initial phone call. Nikki and staff were all incredibly nice and considerate. They went out of their way to give us multiple options and make the whole experience quick Nikki and staff were all incredibly nice and considerate. They went out of their way to give us multiple options and make the whole experience quick and easy. I'm so sorry I do not recall the name of the man who took care of financing for us but he was great too. We were unable to get to the dealership and complete a transaction any day of the week in normal business hours due to our schedules and they worked late to help us. More

Wouldn't go anywhere else for service I purchased my Nissan Altima new at Nissan of Rivergate in 2011. They have serviced my vehicle from day 1 and I wouldn't trust it anywhere else. I l I purchased my Nissan Altima new at Nissan of Rivergate in 2011. They have serviced my vehicle from day 1 and I wouldn't trust it anywhere else. I live in Clarksville and will travel the distance for the amazing service department. Garret always provides me with an explanation of any work that may need to be done and an update when the work is complete. Even if it's just an oil change, Garret goes over any other items that need to be checked on my next visit. I couldn't be more thankful that I have a place I totally trust that I can take my vehicle to for service! More

Great Experience. David Russell was awesome. Courteous, and has the knowledge of the product and sold me a great car. I would buy from David Russell again. He is only 2 David Russell was awesome. Courteous, and has the knowledge of the product and sold me a great car. I would buy from David Russell again. He is only 23 and has a very bright future. I would recommend David to others. Thank you David. More

"Nikki is by far the BEST Sales person" Nikki's persona and ability to bond with the customer is exceptional. She not only was able to put my daughter in a great car but she understood the Nikki's persona and ability to bond with the customer is exceptional. She not only was able to put my daughter in a great car but she understood the limitations of a working single mom. I am very impressed with Nikki"s dedication to her profession and to the customer's needs. My daugther did not need my help in purchasing the car....She had Nikki!!! What a relief!! Thankyou again for having such a wonderful Staff and for that Southern Hospitatlity!!! More

Great experience for my first car purchase : ) Within 1 minute after I submitted my truecar.com request Nikki Wallace called me. I was very impressed with her very quick response. Nikki was very po Within 1 minute after I submitted my truecar.com request Nikki Wallace called me. I was very impressed with her very quick response. Nikki was very polite and easy to talk to. We quickly connected and determined a test drive would be needed for the 2016 Nissan Juke. Also, a customer service rep called to find out what would make me comfortable and what would not make me comfortable while looking for a vehicle which was greatly appreciated. During my entire experience Nikki was very personable, professional, and attentive to my needs. Phillip and Nikki took time to get to know me and were very straight forward. I was able to purchase the vehicle for a more than fair price and plan to do business with them again in the future. You will NEVER have to worry about being deceived, pressured, or taken advantage of which are some fears car buyers may have when looking for a new/used vehicle. The entire atmosphere of this dealership is very positive and welcoming. Phillip and Nikki took in consideration my needs when negotiating the price and I was able to get a very good deal on my 2016 Nissan Juke. Thank you for everything. Please add Nikki Wallace to the list of employees on DealerRater.com. She was A-M-A-Z-I-N-G and gets 6 stars!. More