Nissan of Rocky Mount

Nissan of Rocky Mount responded

Hi tharper678, Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience with us. We are thrilled to hear that you found our dealership clean and our team to be quick, professional, and respectful. Our service department works hard to provide a welcoming environment and helpful care, so hearing that our factory-trained technicians and staff hit the mark means the world to us. Thank you for choosing NISSAN of Rocky Mount for your vehicle's needs, and thank you so much for your loyalty. We look forward to taking great care of you on your next visit!  Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you so much for the wonderful review! We are absolutely thrilled to hear about your experience with Ed Padin. We pride ourselves on providing a stress-free environment, and we are so glad that Ed was able to patiently answer all of your questions and guide you through all the amazing features of your new Rogue. It is very important to us that your car buying experience is comfortable, informative, and customized to your needs. Thank you for choosing our dealership for your new vehicle. We truly appreciate your business and welcome you to the NISSAN of Rocky Mount family! Enjoy every mile in your Rogue! Kelvin Bratcher Owner and Executive Manager NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you so much for taking the time to share this wonderful feedback! We are incredibly grateful for your kind words and your trust in us. We pride ourselves on honesty and transparency, so hearing that we are easy to deal with and never mislead our customers means everything to our team. We also want to give a special thanks to your sales consultant, Drew Walton, for always looking after your best interests and ensuring you have a seamless experience from start to finish. Thank you again for your business and for being a valued member of the NISSAN of Rocky Mount family. We look forward to seeing you again down the road! Kelvin Bratcher Owner & Executive Manager NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi there, Thank you so much for the wonderful 5-star review! We are thrilled to hear that you consistently receive friendly, knowledgeable, and professional service from our team, and we were more than happy to honor your 10% discount. Your business means the absolute world to everyone here at the dealership. At NISSAN of Rocky Mount, our philosophy is simple: we believe in treating our clients like kings from the moment they drive onto our lot. We constantly push ourselves to outperform other local dealers in every single department. It’s because of loyal customers like you, and our team's dedication to going the extra mile, that NISSAN of Rocky Mount consistently ranks at the very top for customer satisfaction levels over all other local Nissan dealers. Thank you again for choosing us for your vehicle's needs. We look forward to royalty treatment on your next visit! Drive safely! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi GRANDADDYSAINTHENRY1, Thank you for taking the time to leave us your feedback. We are a bit surprised by your review, as getting a brand-new Nissan transmission for only $200.00 is an absolute steal of a deal! We are glad we could help you out with such a massive savings on a major repair. If you've decided it's time to move on to a Toyota, we truly wish you the best of luck with your next vehicle. We hope the transition goes smoothly and that your journey on the road ahead is a safe one. Take care, and we wish you all the best on your way out! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for bringing this to our attention. This is not how we do business and is out of character for our team. We will need to open up an investigation into the matter. Thank you for your patience as we work to better understand the situation. Please feel free to call me at (252) 977-9600 if you would like to personally discuss your experience. Thank you, Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Dennis, Thank you for taking the time to share your feedback with us and for recognizing Eric and Mike for their efforts. We always strive to provide transparent and high-quality care. We truly appreciate your patience and your time as we worked together to address this concern and get everything resolved for you. Thank you for choosing NISSAN of Rocky Mount for your automotive needs. We value your business, and we look forward to providing you with a seamless and excellent experience on your next visit. Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you so much for the 5-star review! We’re thrilled to hear that Ed Padin and the entire team made your car-buying experience such a positive one. Ed truly cares about helping customers find the right vehicle without pressure, and we’re glad you felt comfortable and in control throughout the process. At our dealership, we want every guest to feel welcomed like family, whether they’re shopping for new models, pre-owned vehicles, or exploring auto financing options. Your kind words mean a lot to all of us here at Nissan of Rocky Mount, and we truly appreciate you choosing us as your local car dealer. Enjoy your new vehicle, and welcome to the family!   Best Regards, Kelvin Bratcher

Nissan of Rocky Mount responded

Hi Patricia, Thank you for taking the time to share your feedback with us. We sincerely apologize that the change in our oil change pricing caught you by surprise and left you feeling frustrated. We completely understand that budget is important, but we want to assure you that we work hard to keep our rates fair. We actually research local dealership prices every single month to make sure we are offering highly competitive pricing—in fact, our policy is to meet or beat any other Nissan dealer's price. The $91 rate reflects the rising costs of premium materials and ensures that your vehicle is being cared for by certified, factory-trained technicians who provide exceptional service and know your vehicle inside and out. We completely respect your decision to look elsewhere, and we truly wish you the very best with your new dealership. However, if you ever find that it's just not the same, or if you miss the level of care and exceptional service you receive here at NISSAN of Rocky Mount, please know that our doors are always open and we will gladly welcome you back as a client. Thank you again for your past business, and we wish you all the best. Warm regards, Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you so much for the wonderful 5-star review! We’re excited to hear you had such a smooth and stress-free experience with our team. Providing friendly, professional service is always our goal, and we’re so happy you felt well taken care of from start to finish. Even after the sale, our service department is here for all your future vehicle maintenance needs, from oil change service to scheduled maintenance with our factory-trained technicians. We truly appreciate your support and look forward to seeing you again at Nissan of Rocky Mount! Sincerely, Josh Kinneer