Nissan of Rocky Mount

Nissan of Rocky Mount responded

Hello, Thank you so much for taking the time to leave this wonderful 5-star review! We are absolutely thrilled to hear that your visit exceeded your expectations and that Ed was able to help suit you and your family's needs. We will definitely pass your kind words along to him! Providing an exceptional experience is always our top priority here at our dealership. Thank you for choosing NISSAN of Rocky Mount. We wish you safe driving! Best regards, Kelvin Bratcher Owner and Executive Manager NISSAN of Rocky Mountain

Nissan of Rocky Mount responded

Hi Wendy, Thank you so much for taking the time to leave us a 5-star review! First, please accept our sincere apologies for the initial oversight regarding your ride from work. We know your time is incredibly valuable! However, we are absolutely thrilled to hear that our team member from the parts department was able to jump in and get you back to your vehicle. We truly appreciate your grace, patience, and understanding. Whenever you visit our service department, our goal is to provide a completely seamless experience from start to finish, and we will certainly use your feedback to improve our transportation coordination moving forward. Thank you for choosing NISSAN of Rocky Mount. We look forward to providing you with a flawless experience next time! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hello, Thank you so much for taking the time to leave us this fantastic 5-star review! We are absolutely thrilled to hear that your salesperson provided you with a courteous, professional, and overall awesome experience. There is no higher compliment than your referrals, and we truly appreciate your willingness to recommend us to others. Providing a top-notch car buying experience is always our priority here at our dealership. Thank you for choosing NISSAN of Rocky Mount. We cannot wait to welcome you back and assist you again when you are ready for your next vehicle! Best regards, Kelvin Bratcher Owner and Executive Manager NISSAN of Rocky Mountain

Nissan of Rocky Mount responded

Hello, Welcome back! Thank you so much for returning to Nissan of Rocky Mount for your second vehicle and for leaving a 5-star review. We are thrilled to hear that Douglas Bell took such great care of you. Listening to our customers and providing a relaxed, pressure-free car buying experience is exactly what we aim for, and we are so glad Douglas delivered that for you. We absolutely love the new 2025 Nissan Kicks, and we hope you get some well-deserved time off work very soon to hit the road and truly enjoy it! There is no higher compliment than your referrals, so thank you for continuing to trust our dealership. Wishing you many safe drives ahead in your new Kicks! Best regards, Kelvin Bratcher Owner and Executive Manager NISSAN of Rocky Mountain

Nissan of Rocky Mount responded

Hi Sandra, Thank you so much for taking the time to leave this wonderful 5-star review! We are absolutely thrilled to hear that you had an excellent experience with Eric. He is a fantastic part of our team, and we love hearing that he took great care of your requests while respecting your decisions regarding additional recommendations. Providing honest, transparent, and pressure-free vehicle maintenance is exactly what we work to acheve for every day in our service department. Thank you for trusting NISSAN of Rocky Mount to keep your car running smoothly. We look forward to taking great care of you again during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Dennis, Thank you so much for your business and for trusting us with your vehicle. We truly appreciate you choosing our shop for your new tires. I completely understand your frustration, and I agree with you—three hours is indeed a long time to wait for a set of four tires to be installed, even when taken back on time. I sincerely apologize for the extended delay you experienced during your visit. We always strive to provide efficient service, and we clearly missed the mark on timing for your appointment. Thank you for your incredible patience and understanding while our team worked on your car. We value your feedback as it helps us improve our scheduling and workflow, and we hope to have the opportunity to provide you with a much swifter experience next time. Best regards, Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Ellen, Thank you for taking the time to leave us a great review! We are so glad to hear that your appointment started on time, was completed promptly, and that our team member was nice and cordial. Respecting your time is incredibly important to us! Whether you are visiting us for routine vehicle maintenance or more extensive work, our service department always strives to provide efficient, welcoming, and top-notch care. Thank you for choosing NISSAN of Rocky Mount to look after your vehicle. We look forward to providing you with another excellent experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi there, Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you experienced great customer service and that our team continues to do an awesome job for you. We also truly appreciate your honest feedback regarding the wait time. We know your time is incredibly valuable, and we are always working to improve our efficiency while ensuring our factory-trained technicians provide the thorough and high-quality vehicle maintenance your car deserves. Thank you for continuing to trust the service department at NISSAN of Rocky Mount. We look forward to providing you with another excellent and timely experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi Kim, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the frustration regarding your tire light. We completely understand why you are disappointed, especially since you paid for a tire rotation and have experienced this recurring issue before. That indicator certainly should have been caught, addressed, and communicated to you before your keys were handed back. Thank you for bringing this to our attention, Ellen. We value your business and hope to have the opportunity to completely restore your confidence in us  Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hello, Congratulations on your new 2026 vehicle, and thank you so much for taking the time to leave us this wonderful 5-star review! We are thrilled to hear that Adam Coleman was able to help you find the perfect ride. He is a fantastic part of our team, and we love knowing that his kindness and dedication to working with you made such a positive impact. Providing a supportive and personalized car buying experience is what we strive for every day here at our dealership. Thank you for choosing NISSAN of Rocky Mount. We wish you many happy and safe miles ahead in your new vehicle! Best regards, Kelvin Bratcher Owner and Executive Manager NISSAN of Rocky Mountain