Antonio Hinnant Jr

Nissan of Rocky Mount responded

Hi, Thank you so much for taking the time to leave us a 5-star review! We are so excited to hear that you consistently experience excellent service and fair pricing with us. It is especially wonderful to know how much you appreciate the video reviews and condition reports! We believe in total transparency when it comes to your vehicle maintenance, and our service department loves utilizing that technology to keep you fully informed about your car's health every step of the way. Thank you for continuing to trust NISSAN of Rocky Mount. We look forward to providing you with another outstanding experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Dear Frederick, Thank you for taking the time to leave this feedback, and we sincerely appreciate your loyalty in purchasing two vehicles from us over the years. We completely understand your frustration—finding oil on your door is absolutely unacceptable, especially for a second time. I am glad our Service Manager, Eric, was able to connect with you and address the situation while you were still at the dealership. Please know that we took your experience to heart immediately. We have already held a meeting with our entire service team to reinforce our strict cleanliness standards and ensure we are being completely vigilant in respecting our clients' vehicles. We know we missed the mark here and completely understand your disappointment, but we truly value your relationship with our dealership. Should you ever decide to give us another opportunity, we would love the chance to earn back your trust and provide you with the flawless service you deserve. Best regards, Josh Kinneer Service Director Nissan of Rocky Mount

Nissan of Rocky Mount responded

Thank you for taking the time to leave this review! We’re so glad you enjoyed the video showing exactly what we were servicing, it’s a great way to stay informed. Our certified Nissan technicians strive to be courteous and professional, and we’re thrilled we could complete everything in just an hour and a half. We truly appreciate you choosing us and look forward to your next visit! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Joseph Thank you for taking the time to leave this review! We’re glad to hear you experienced quality work, a friendly environment, and professional service while staying informed about everything we do. If there’s anything we can do to turn this four-star review into a five-star one, please let us know! Our customers are always our #1 priority, so we want to make sure you are nothing but satisfied. We truly appreciate you choosing us for your vehicle maintenance needs and look forward to serving you again! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Wow! Thank you so much for sticking with us for over 10 years! We are beyond grateful for your loyalty! We are glad to hear that our team has consistently delivered excellent customer service and top-notch care for your vehicle. It really does make us smile knowing you don’t have to drive far to get the service you deserve. We’ll be sure to give Eric and Antonio a huge shoutout, they’ll be thrilled to hear your kind words! Your support keeps our service department motivated, and we can’t wait to keep taking care of you and your car for many more years to come. See you again soon! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Michael, Thank you for your wonderful review! We’re thrilled that both our parts and service departments provided fantastic care. We’ll be sure to let Lauren and Antonio know about your kind words, it will definitely keep them motivated! Providing excellent auto repair in Rocky Mount is always our goal, and we truly appreciate you choosing to stop by. See you again soon! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Crystal! Thank you so much for taking the time out of your busy day to leave this great review! We’re truly grateful for your kind words about the love and kindness shown by our team. Creating a welcoming environment at our dealership is always our goal, thank you for recognizing our hard work. Make sure to recommend us to your friends and family, we’d love to take great care of them too! Thank you for stopping by, and we look forward to seeing you again in the future! Josh Kinneer Service Director NISSAN of Rocky Mount