Nissan of Rocky Mount

Nissan of Rocky Mount responded

Hi, Thank you so much for taking the time to leave us a 5-star review! We are so excited to hear that you consistently experience excellent service and fair pricing with us. It is especially wonderful to know how much you appreciate the video reviews and condition reports! We believe in total transparency when it comes to your vehicle maintenance, and our service department loves utilizing that technology to keep you fully informed about your car's health every step of the way. Thank you for continuing to trust NISSAN of Rocky Mount. We look forward to providing you with another outstanding experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Dear Frederick, Thank you for taking the time to leave this feedback, and we sincerely appreciate your loyalty in purchasing two vehicles from us over the years. We completely understand your frustration—finding oil on your door is absolutely unacceptable, especially for a second time. I am glad our Service Manager, Eric, was able to connect with you and address the situation while you were still at the dealership. Please know that we took your experience to heart immediately. We have already held a meeting with our entire service team to reinforce our strict cleanliness standards and ensure we are being completely vigilant in respecting our clients' vehicles. We know we missed the mark here and completely understand your disappointment, but we truly value your relationship with our dealership. Should you ever decide to give us another opportunity, we would love the chance to earn back your trust and provide you with the flawless service you deserve. Best regards, Josh Kinneer Service Director Nissan of Rocky Mount

Nissan of Rocky Mount responded

Hi there, Thank you so much for taking the time to share such a heartfelt review with us. We're so glad that we could connect with you instantly and get things off to a great start right from that very first phone call. I'm genuinely sorry to hear that you had such a negative experience at other places before coming to us. We're thrilled that our team could step up, treat you with kindness, and provide a positive, judgment-free car buying experience. Thank you so much for putting your trust in us at Nissan of Rocky Mount. Enjoy every single mile in your new ride, and please don't hesitate to reach out if you need anything else! Best regards, Kelvin Bratcher Owner and Executive Manager NISSAN of Rocky Mountain

Nissan of Rocky Mount responded

Hello, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that our team was friendly, helpful, and attentive the moment you walked through our doors. Making sure your visit is easy and stress-free from beginning to end is exactly what we aim for during every car buying experience. We also want to say a huge thank you for spreading the word to your friends and family. Personal recommendations like yours truly mean the world to us, and it is the absolute highest compliment we could ever receive here at our dealership. Thank you again for choosing NISSAN of Rocky Mount. We wish you many happy and safe miles ahead in your new vehicle, and we are always here if you need anything else! Best regards, Kelvin Bratcher Owner and Executive Manager NISSAN of Rocky Mountain

Nissan of Rocky Mount responded

Hi Terri! Thank you for your wonderful review! We’re happy to hear all your questions were answered promptly and that you experienced professional, efficient service without any wait. Providing top-notch vehicle maintenance is always our goal, and it’s great to know we made your visit smooth and hassle-free. Thank you for stopping by! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Richardson! Thank you for the kind words! We’re so glad our team made you feel respected and kept you in the loop every step of the way—no surprises, except maybe how smooth the process was! Our knowledgeable sales team loves helping customers get the payment and car that fits them perfectly. We’re thrilled you had a great experience at our dealership and hope you enjoy your new ride! Kelvin Bratcher Owner & Executive Manager NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for taking the time to leave this review! We’re so glad you enjoyed the video showing exactly what we were servicing, it’s a great way to stay informed. Our certified Nissan technicians strive to be courteous and professional, and we’re thrilled we could complete everything in just an hour and a half. We truly appreciate you choosing us and look forward to your next visit! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for this five-star review! We’re glad our team made getting a new vehicle smooth and hassle-free for you. Providing a positive and stress-free car-buying experience is what we strive for, and it’s wonderful to know we hit the mark. Enjoy your new ride, and please stop by for your future service needs! Kelvin Bratcher Owner & Executive Manager NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Joseph Thank you for taking the time to leave this review! We’re glad to hear you experienced quality work, a friendly environment, and professional service while staying informed about everything we do. If there’s anything we can do to turn this four-star review into a five-star one, please let us know! Our customers are always our #1 priority, so we want to make sure you are nothing but satisfied. We truly appreciate you choosing us for your vehicle maintenance needs and look forward to serving you again! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Wow! Thank you so much for sticking with us for over 10 years! We are beyond grateful for your loyalty! We are glad to hear that our team has consistently delivered excellent customer service and top-notch care for your vehicle. It really does make us smile knowing you don’t have to drive far to get the service you deserve. We’ll be sure to give Eric and Antonio a huge shoutout, they’ll be thrilled to hear your kind words! Your support keeps our service department motivated, and we can’t wait to keep taking care of you and your car for many more years to come. See you again soon! Josh Kinneer Service Director NISSAN of Rocky Mount