Nissan of St. Augustine

We purchased a 2021 Toyota Sienna from Nissan of St. Augustine on August 4, 2025. At the time of purchase, the SRS Airbag Malfunction warning was clearly illuminated on the dashboard. We raised this con Augustine on August 4, 2025. At the time of purchase, the SRS Airbag Malfunction warning was clearly illuminated on the dashboard. We raised this concern immediately. The salesperson (Chase) acknowledged it, told us it was “just a sensor issue,” and assured us it would be covered under Toyota’s warranty. We were told the vehicle had been fully inspected and had “no known issues.” Based on those assurances, we proceeded with the purchase. Within days, we took the van to Toyota of Tampa Bay as instructed. Toyota’s inspection revealed multiple airbag fault codes and a damaged wiring harness that leaves the passenger-side airbags completely inoperative. They advised the vehicle is unsafe to drive, the repair is not covered under warranty, and labor alone would exceed $5,000. Their exact words: “Without replacement, the passenger-side airbags will not deploy in a collision.” We returned to Nissan of St. Augustine for resolution. The General Manager Kal Mousa admitted they bought the van at auction and relied on the auction’s word that it passed safety inspection. But here’s the problem: the dealership never performed its own due diligence before putting the van up for sale. The airbag warning was visible on the dashboard — yet they still represented the car as fully inspected and safe to drive. After weeks of back-and-forth, the dealership has only offered to “refund the purchase price.” That ignores the thousands of dollars of damages, lost time, and disruption this transaction has caused. We paid $42,750 in cash, lost wages taking time off work to travel for this purchase, drove across the state, paid for insurance, and are now left without a family vehicle for our newborn and toddler. Meanwhile, Nissan of St. Augustine refuses to provide any compensation for the harm their negligence caused. This is not just poor service — it is reckless and unsafe business practice. Selling a vehicle with an obvious, known safety defect and then hiding behind “auction assurances” is inexcusable. If they had done their job and performed a proper inspection, none of this would have happened. We have since filed complaints with the Florida DMV Bureau of Dealer Services and the Florida Attorney General’s Consumer Protection Division. I strongly caution anyone considering a vehicle from this dealership: be prepared for misrepresentation, lack of accountability, and unsafe vehicles being passed off as “inspected.” More

A great dealership. Got a really nice vehicle under market price as far as we’re concerned for the mileage that was on it or is on it shall I say. Our sales person at th Got a really nice vehicle under market price as far as we’re concerned for the mileage that was on it or is on it shall I say. Our sales person at the Nissan Of St Augustine was Edward. He did a very good job. He went above and beyond what he needed to do to make sure of the car having insurance because of a big mixup, but he took care of it. A happy new car owner thanks to Edward!! More

Very happy with the service and the service personnel. They are very knowledgeable and keep you informed! They are very knowledgeable and keep you informed! More

Work done in a timely manner. Workers were friendly and helpful. Would recommend this dealership higher. Workers were friendly and helpful. Would recommend this dealership higher. More

Asher was a great salesman, he helped me find the perfect Trim level and color of rogue I was looking for. Trim level and color of rogue I was looking for. More

Great experience buying my new Altima! David was professional, friendly, and made the whole process easy and stress-free. He listened to what I wanted and never pressured me. Highly recomm David was professional, friendly, and made the whole process easy and stress-free. He listened to what I wanted and never pressured me. Highly recommend working with him! More

The service department was very Courteous, professional and knowledgeable. I’m very pleased with everything and everyone. and knowledgeable. I’m very pleased with everything and everyone. More

The small girl in service (skinny) that writes orders should get a RAISE ! HARD WORKER. should get a RAISE ! HARD WORKER. More

Shay was super nice and helpful! Would definitely recommend anyone to come here for services. Would definitely recommend anyone to come here for services. More

Friendly, attentive service! Provided a free loaner and made trading in two vehicles hassle-free. Provided a free loaner and made trading in two vehicles hassle-free. More