Nissan of St. Augustine

UNAPOLOGETICALLY DISHONEST. I went there for a final test drive on the way to purchase a vehicle at another dealership. They persuaded me to stay and offered me a deal for $350 I went there for a final test drive on the way to purchase a vehicle at another dealership. They persuaded me to stay and offered me a deal for $350 for a very nice BMW SUV after trying higher amounts multiple times. This seemed like a great deal and one of the managers shook my hand and said they'd get it done. Instead, they had me at the dealership for five hours - implying the paperwork would be coming at any time. I stated several times I could leave and come back because I had kids at home. No, the paperwork was coming ... so I didn't do my master's paper, thinking it would only be another minute. AT 10:15 AT NIGHT THEY CAME BACK WITH SAID PAPERWORK AND SAID SORRY, WE CAN ONLY DO $417. Almost everyone was gone, including the manager who shook my hand on whose word I canceled the other car I was going to buy. "Sorry ma'am, nothing we can do." (That's the finance guy after saying he'd be with me in five minutes and then finally coming to the desk 30 minutes later, at 10:15 p.m. Actually, he didn't say sorry and I'm not even sure he called me ma'am. Nothing you can do? What I can do is never do business with Nissan of xx. Augustine, and I suggest you skip it, too. And definitely don't believe them about a rate or a wait unless it's in writing in front of you already. The only bright spot was the sales rep, James, who was absolutely amazing - he sent my kids Chick-fil-A, let me borrow his jacket because it's freezing in there, and let me borrow his charger when my phone died after 5 hours) And for corporate reading this - as of tomorrow, we'll have bought two Maseratis in six months and be on the way to a BMW. If you consider what this will cost you in customer lifetime value alone, not to mention all the negative word of mouth you just earned, you might consider it not just an inconvenience for a customer whose time didn't matter but a very costly mistake. More

They scam you into believing you won a prize and tell you to come pick it up. When you go there they humiliate you by explaining how you fell for there SCAM and you actually won nothing. Then they have the a to come pick it up. When you go there they humiliate you by explaining how you fell for there SCAM and you actually won nothing. Then they have the audacity to try and sell you a car while you are there! What idiot is going to buy a car from someone who just scammed and humiliated them????? Dumbest marketing scheme I have ever heard of! More

Best experience buying a car! Walter was great to work with (no pressure), as was the rest of the team! Will definitely recommend to family and friends!! Walter was great to work with (no pressure), as was the rest of the team! Will definitely recommend to family and friends!! More

What a wonderful experience I had at Nissan St. Augustine and just have to share it. From the moment my grandson and I drove up, meeting and working with Walter Cooper, his knowledge and patience Augustine and just have to share it. From the moment my grandson and I drove up, meeting and working with Walter Cooper, his knowledge and patience was exemplary along with Eric Cortez, and Will Barnes in the process of buying my new Murano. I love it and am so grateful for the way you all treated us and am sure you treat all your customers the same. How blessed we are to have your dealership in St. Augustine. Thank you for this great experience in buying a new car and you are very fortunate to have Walter on your sale staff. More

Impeccable customer service. Bill, Layne and James were so patient and helpful. They did not pressure me or try to sell me something that I could not afford. I went in with Bill, Layne and James were so patient and helpful. They did not pressure me or try to sell me something that I could not afford. I went in with a budget and they met my budget. I left there feeling like THEY were there to take care of ME and gave me THEIR undivided attention. James even helped me clean out my old car, load it into my NEW CAR AND he helped me set up my cellphone. You have a customer for life and I will refer anyone I know to your dealership. PS: The car is AMAZING TOO🥰❤️ More

Caleb May was such a nice guy. A young man with an absolutely GREAT personality. He knew about the jeep we purchased, the reason I know was I let him explain all about it to me, b A young man with an absolutely GREAT personality. He knew about the jeep we purchased, the reason I know was I let him explain all about it to me, because I have owned 4 other jeeps before I let him know. He was always smiles and friendly. Caleb gets 5 STARS from my wife and myself. More

Demontre Neeley Went above and beyond to help me get into a car. He worked with me for hrs getting me approved even though I had a screaming toddler with me. If you’r in the market for a great car look into a car. He worked with me for hrs getting me approved even though I had a screaming toddler with me. If you’r in the market for a great car look no farther go see Demontre at Nissan st Augustine More

I never write reviews, and only wish I could give this place zero stars.. Went in to see about a vehicle that on the website read 25,000. As soon as I sat down with a sales rep same vehicle went to 33000. place zero stars.. Went in to see about a vehicle that on the website read 25,000. As soon as I sat down with a sales rep same vehicle went to 33000.. Wanted to use my car for trade and though it was an older vehicle and some wear and tear it was still in great running condition .. They offered 750.. (my nearly brand new tires were worth more) they also wanted 10000 down( on 33000 car mind you) to get payments to 450 at 72 months... So long story short I went elsewhere got same vehicle, save that it had 2000 more miles for 25000 minus 3300 for my trade in( that 5x more) in less than an hour.. Stay far away More

Layne Franks was my Salesman. He was open and honest the whole time during my shopping experience. There’s was never any pressure and he worked hard to get my payments and down pa He was open and honest the whole time during my shopping experience. There’s was never any pressure and he worked hard to get my payments and down payment to where I needed them to be! I would highly recommend him if you’re looking to purchase a vehicle! More