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Nissan of St. Augustine
St. Augustine, FL
462 Reviews
At Nissan of St. Augustine, we’ve redefined customer service. We’ve worked diligently to fine-tune the skills of our sales, service, and finance specialists to offer our customers a fresh take on the Nissan car buying experience, while providing a level of commitment and dedication that is unparalleled in the automotive industry. Our staff is raising the bar when it comes to taking care of you and your new, used, or certified pre-owned Nissan. If you're in need of a new or used car stop in to our dealership at 2755 US 1 South St. Augustine, FL 32086, where we serve St. Augustine, Jacksonville, Ponte Vedra Beach, and Palm Coast. Come take a test drive with one of our trained professionals today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 462 reviews
August 27, 2018
Worst Maintenance Dept I have Ever Encountered Do not go to this joint. Nothing but argumentative and zero help to a customer. I've owned 12 to 15 new cars and have never dealt with such a poor s Do not go to this joint. Nothing but argumentative and zero help to a customer. I've owned 12 to 15 new cars and have never dealt with such a poor service department. It started last year when the new car I had purchased from them did not have the plastic retainer installed to keep the metal seat belt clip from sliding down. A minor issue one would think. I made an appointment to get that installed and went in only to be told they'd have to order the part. I told them what the issue was so why drag me over there for nothing if you don't have the part. A wasted trip. I was told I'd be contacted when the part arrived. It never happened. They just blew me off. The service advisor was a Cynthia Benefield. After about 9 months I needed an oil change and some other repair work so insisted this belt retainer be fixed. I'd hoped this lady would not be involved as she was so useless. Only to find out she'd been promoted to the manager of the service department. Apparently at this dealership gross negligence get's one promoted not booted. So I did go in to get it fixed but once again they had to order the part. You see a pattern here? In addition I needed the windshield sprayers adjusted as they were only spraying the lower 1/3 of the windshield. After getting home I saw that the sprayers were not any better. They'd done nothing. I gave up. Fast forward a few weeks I get a call from Ms Benefield about my service visit. I told her my sprayers had not been touched. She proceeded to argue with me. That she had nothing in her paperwork about me requesting that. First of all that's not true. I have the invoice in front of me and it clearly states "Customer states that washer nozzle will not spray upper portion of windshield. So Ms Benefield is clearly lying through her teeth to save face since they did such a poor job. But even if it weren't on the invoice she's implying I am lying and just making the whole thing up to annoy her. Why would I bother lying about something so minor. She tells me she's going to investigate this matter and get back to me. No offer to fix my problem, no apology, just investigate this to cover her behind that she's not at fault here. It's been weeks and of course I've heard nothing back. Pretty standard for this service manager. Not sure how this lady gets away with treating service customers so lousy but apparently she does. If she was my employee she'd be out the door pronto! Needless to say I will NOT be purchasing any further vehicles from St Augustine Nissan nor will I set foot in that dealership for any service work. It would be pointless to do so. Hope I have saved others from wasting their time here. More
by CactusDave
Employees Worked With
Cynthia Benefield, Dusty Woodward
August 25, 2018
Great Experience Finding A Gem Of A Pathfinder! Outstanding staff, friendly and kind salesmen that aren't too pushy! Mike Mims did a great job showing me and informing me on the Pathfinder I was vie Outstanding staff, friendly and kind salesmen that aren't too pushy! Mike Mims did a great job showing me and informing me on the Pathfinder I was viewing on their lot. Ultimately he helped me close my deal the following day. Thank you Mike and Jason! More
by PerryR90
Employees Worked With
Mike Mims, Jason (Finance Manager)
August 20, 2018
GREAT What a great car buying experience ....i would recommend this to anyone looking to buy a car ...thank you brain n the st Augustine team for all there What a great car buying experience ....i would recommend this to anyone looking to buy a car ...thank you brain n the st Augustine team for all there help....i couldnt have done it alone More
by Mason360
Employees Worked With
Brain
August 13, 2018
Outstanding Experience!! We highly recommend this dealership! The staff was super supportive in helping get the car we wanted in the color we wanted. We couldn't be more sa We highly recommend this dealership! The staff was super supportive in helping get the car we wanted in the color we wanted. We couldn't be more satisfied!! More
by principal
Employees Worked With
Clayton, Mike, Dino, Jason, and Eric
July 24, 2018
Excellent Buying Experience The staff at Nissan of St. Augustine was great to work with and the atmosphere was relaxing and not pressured. The salesperson, Anthony Coraluzzo was The staff at Nissan of St. Augustine was great to work with and the atmosphere was relaxing and not pressured. The salesperson, Anthony Coraluzzo was excellent and very personable. All the staff was excellent, including the finance manager and the site manager. More
by katie
Employees Worked With
Anthony Coraluzzo, Jason Collins, and Eric Cortez
July 21, 2018
Awesome Team work I had a great experience at this dealership the people are friendly and very helpful Dino and Clayton and the Finance team are the greatest they help I had a great experience at this dealership the people are friendly and very helpful Dino and Clayton and the Finance team are the greatest they help me so much great team you must be proud of your team Nissan!!! More
by Naerobinson
Employees Worked With
Clayton, Dino, Brittany and others
July 09, 2018
Great experience! The staff at Nissan of St Augustine was great! I drove from north of Jacksonville on a promise they would do everything they could to work a fair deal The staff at Nissan of St Augustine was great! I drove from north of Jacksonville on a promise they would do everything they could to work a fair deal...something the other Nissan dealerships in the area couldn’t seem to get right. They delivered on their promise. Thanks Nissan of St Augustine. More
by James123
Employees Worked With
Clayton, Dino, Jason
July 08, 2018
Car Buying Made Easy The entire staff went the extra mile to make us feel like valued customers. Clayton did an outstanding job to be as transparent as possible and took t The entire staff went the extra mile to make us feel like valued customers. Clayton did an outstanding job to be as transparent as possible and took the time explain every step along the way. It was definitely worth the drive from Jacksonville to be a part of the St. Augustine Nissan family. I will definitely definitely recommend this dealership to all my friends and family. More
by Darrell@904
Employees Worked With
Clayton, Eric, Brittany, and Kyla
July 04, 2018
Awesome dealership. I went in for service on my 2017 Altima and ended up buying two cars (traded in the 2017). I have been doing business with Nissan of St. Augustine sin I went in for service on my 2017 Altima and ended up buying two cars (traded in the 2017). I have been doing business with Nissan of St. Augustine since 2005 and they have always been good to me. However, this most recent experience with Mr. Brian Prior as well as all other staff was absolutely wonderful. All staff were so pleasant and down to earth. There was no pressure to buy. From what I observed Mr. Prior worked really well with the staff as well as the customer (me). I love dealing with Cynthia in the service department. She has always been courteous and helpful. More
by Cindij04@yahoo.com
Employees Worked With
I’m sorry - I can’t remember.
June 30, 2018
Brian Prior excellent salesman Brian worked hard for me to get what I wanted. No pressure, knowledgeable and patient with an old lady. Highly recommend him! As a previous Rogue own Brian worked hard for me to get what I wanted. No pressure, knowledgeable and patient with an old lady. Highly recommend him! As a previous Rogue owner, I LOVE my 2018!! More
by LOVE MY ROGUE
Employees Worked With
Brian’s supervisor.
