Nissan of South Bay - Service Center

The reception(or so called “ advisor”) not polite(or rude), only purpose was to ask me to do more items… although I did same in last 6 months, you still list them as “yellow”. He told me you changed man rude), only purpose was to ask me to do more items… although I did same in last 6 months, you still list them as “yellow”. He told me you changed management recently… More

The estimate was timely and well explained to me - and they got me a Lyft ride. they got me a Lyft ride. More

Very courteous, on time and great work . . thanks will definitely recommend to family and friends. . thanks will definitely recommend to family and friends. More

Manny was great as always! Kept me updated as my car was being worked on Kept me updated as my car was being worked on More

Apparently there’s been a recall on my car. It’s been there for YEARS! Every time I have service check on it, they say it was already fixed but the system still shows it as open. So, this t It’s been there for YEARS! Every time I have service check on it, they say it was already fixed but the system still shows it as open. So, this time the advisor, Manny, asked if I wanted to take care of the recall. I explained and asked how long it would take. He said I’d have to pick it up the next day. So, I declined. When the oil change was done and I went home, I looked at the receipt and it stated that I declined the recall AND the inspection of the brakes, power steering, coolant, trans, air filter, cabin filter!!! I had only declined the unnecessary and time consuming RECALL. Also, before the appointment time, I received an email asking if I would like an estimate on my car while I was waiting for the oil change. I replied yes and it was confirmed. I never received an estimate. The next day (today), I received a text asking if I wanted to bring in my car for an estimate!!! 🤦🏻‍♂️ 3 stars for the great coffee machine, though! More

Chris went above and beyond to assist me with the issue I had with my car. had with my car. More

They were very accommodating. They get me a ride home and had my car fixed when promised. They get me a ride home and had my car fixed when promised. More

Manny was professional, courteous and helpful in deciding which services I should get for my vehicle. which services I should get for my vehicle. More

Poor customer service from the service advisor. No welcome, no hi my name is I’ll be helping you today. Didn’t want any interaction with me. No going over work that needed to be repaired all thro No welcome, no hi my name is I’ll be helping you today. Didn’t want any interaction with me. No going over work that needed to be repaired all through an app. If I had a question he shhhooood me to go sit down in the other room. Not once but twice. I will not be taking my car back. Also he recommended service work to be done and when I questioned him about it he said there was nothing he could do about it. Not let’s see how we can help solve this problem. Just nope that’s it. Referred me to the parts manager. He said he’s over there. Where there was I don’t know. Also, when he said he will come find me he never did. Terrible customer service. I have been going to this dealership for years never had a problem will not go back More

Excellent service. Great communication from personal assistant . They keep you informed about your car service Great communication from personal assistant . They keep you informed about your car service More