Nissan of Van Nuys

Customer service is nonexistent 8-14 I took my Sentra in because of "Service Engine Soon" light. After 5 day's of leaving messages and not receiving call backs I picked the car up ($ 8-14 I took my Sentra in because of "Service Engine Soon" light. After 5 day's of leaving messages and not receiving call backs I picked the car up ($381). 10/14 (7 am on Mon), took the car in because of "Service Engine Soon" light. I was called Mon. afternoon with an estimate of $1008. No update received Tue. I called Wed. and left a message to please call me re the status. My call was not returned. I called Thu. and after being on hold for 4 min then being cut off, I was told the car would possibly be ready later in the day and I would be called. I bought the car from "Miller Nissan" and never took it anywhere else for service, which was excellent. I will not use this Dealership for service ever again. More

Overflowing Superb Excellent Customer Service Amazing.. Nissan of Van Nuys, gave us an Overflowing Excellent Service to our purchase of 2011 BMW 3 series - Salesman Augusto Montemayor came to the Amazing.. Nissan of Van Nuys, gave us an Overflowing Excellent Service to our purchase of 2011 BMW 3 series - Salesman Augusto Montemayor came to the dealership during his day off which is so great & we appreciated so much his extra effort and adjustment w/ our busy schedule - aside from that, we have some credit issues, but the very Helpful GM Mr. Juan Torres and Desk Manager Mr. George Aguilas work an extra further effort to make us a deal and drive the very nice pre-owned bmw that same day... then finally we had a deal...!!!! We are very happy and thankful to your SUPERB customer service. Congratulations to the New Management Team of Nissan of Van Nuys, You have now a perfect team that is capable of consistent helping hands and making all your car buyers happy and satisfied with their needs. I wish you all the best and all the success for many more years to come in automotive business. You are a Great Car Dealership Nissan of Van Nuys.. Mr. Juan Torres you are very good man, we thank you so much and God Bless.. Mr. & Mrs. Aler? More

No title? I purchased a used RAV4 from NIssan of Van Nuys in July and drove it out of state to give to my daughter. It is now October (tomorrow), and I have yet I purchased a used RAV4 from NIssan of Van Nuys in July and drove it out of state to give to my daughter. It is now October (tomorrow), and I have yet to receive a title. It has been ten weeks since the date of purchase. My daughter's temporary registration has expired. The DMV in her state tried to talk to the title clerk at this dealership. There was no response. I went in with paperwork from the out of state DMV to get it signed by the dealership. If they will fax it back to that state, my kid can have temporary registration. They took the paperwork and told me the title clerk would be back in an hour or two. Two hours? That puts it at 4:20, and I was told the previous day that they business offices at Van Nuys Nissan close at 4:30. Needless to say, I am disgusted, angered, and mad at the passing the buck on responsibility for this predicament. I will NEVER, EVER recommend this dealership as a place to purchase a car. More

Advise: Demand proof of work done on your car. I spent $231.00 on service. The regular list of things to be done for a 18 month inspection included a tire rotation, change cabin filter, check this I spent $231.00 on service. The regular list of things to be done for a 18 month inspection included a tire rotation, change cabin filter, check this & that and the service advisor told me that a brake fluid replacement was recommended. Sorry I fell for that because when I got home and looked over the car, I knew they didn't do the tire rotation. So, how likely is it that they did the brake fluid replacement or anything else for that matter. I did get a nice car wash. More

I should have stuck with GM. I've been waiting for my registration materials for several months. I call. I email, but no one seems interested in helping. I think that I'll star I've been waiting for my registration materials for several months. I call. I email, but no one seems interested in helping. I think that I'll start tweeting the whole experience. I'll give them a couple more days. Sam Patel you are out of control. More

This has to be the worst, ABSOLUTE WORST DEALERSHIP/ SERVICE DEPT IN THE WORLD! Let me start with never buy a Nissan. With that said my wife was on her way on San Francisco when the transmission blew on SERVICE DEPT IN THE WORLD! Let me start with never buy a Nissan. With that said my wife was on her way on San Francisco when the transmission blew on a 2007 Nissan Sentra w/ approx 123k miles on it. Long story short, after having a shop diagnose the issue, I retrieved the vehicle and contacted Nissan about the problem, I was informed that the car's drive train had a 120k mile or 10 year warranty. I was unaware of this and if I did i would have taken the car in at 119,999 miles with that said. I had it towed to this God awful dealership/ service dept. I was told by the service dept to have the car towed and a Bill Parks will sign for it and take care of it. Well this started on Friday by Monday I had heard nothing. So my wife calls the service dept, they said they never received the car.... I contacted the tow company and they provided me with all the necessary paperwork show a "Bill" signing for it. At this point I was getting nowhere with the service dept, so I decided to take time out of my work day and drive over there to sort this out. At this point i get directed to speak with Bill Parks. Bill Parks tells me he never signed for anything and never received the car. I walked the lot and sure enough its sitting right there. Well its a good thing I cleaned the car out because it was unlocked and nobody from Nissan had any paperwork or that it was there. Now the fun part was tracking down the Key's to the vehicle. It took me looking at there wall of keys to find it. During my whole time interacting with Bill Parks he was down right rude, inconsiderate, acting as if he didn't want to do his job, he was unhelpful and left me with very dissatisfied to the point I didn't want him to do my repair. After this whole debacle at the service dept, 2 days later my wife gets a call letting us know that Nissan will not warranty the transmission. NEVER I REPEAT NEVER BUY A CAR FROM THIS AWFUL DEALERSHIP OR A NISSAN IN GENERAL, THEY ARE CRAP CARS AND A LOUSY COMPANY THAT DOES NOT STAND BEHIND THEIR PRODUCTS. I'D RATHER PUSH ANY CAR THAN A NISSAN. STAY AWAY YOU HAVE BEEN WARNED!!!! More

My reason's for my Rating was they we're very friendly, helpful and not pushy when I went to only look with my friend to talk about buying a car. friendly, helpful and not pushy when I went to only look with my friend to talk about buying a car. More

changed mind after service problem with car not fixed… brand new car and there was a problem with the interior and been months but no one is returning calls to fix problem with car not fixed… brand new car and there was a problem with the interior and been months but no one is returning calls to fix More

I had a fantastic overall experience buying a car from Nissan of Van Nuys. It was my first time purchasing a vehicle on my own, and I couldn't be more thrilled with the outcome. Upon entering the lot my b Nissan of Van Nuys. It was my first time purchasing a vehicle on my own, and I couldn't be more thrilled with the outcome. Upon entering the lot my boyfriend and I were promptly greeted by Jonathan, who listened to what I was looking for and showed us several options, and answered our questions along the way. After a nice test drive we also met with Shan and talked about more specifics. We were back and forth a few times but they never pushed us with a hard sell, always helped us feel comfortable, and were very friendly and reasonable during the negotiation process. It wasn't a completely smooth process; there were a few minor hiccups along the way and perhaps it was a communication gap on either side, but I sincerely give them straight 5's because ultimately people are human and we all make mistakes, big and small. There were no major issues regardless, and more importantly, and what I think people should be judged on, is how they went about making things work. I want to give a nod to another associate, Michael, who was also helpful to us at one point during the process, and especially to the GM, Jeremy, who I feel truly went above and beyond to make sure we had an excellent customer experience. The best thing I can say is that I am happy with my purchase and with the process, and I can say sincerely that if a friend were looking to purchase a vehicle, I would not just give Nissan of Van Nuys a positive review, but also go out of my way to recommend them. Thank you to Jonathan, Shan, Michael, Jeremy, and Silva, and everyone else who was involved at any point along the way, for making this a great experience! More