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Nissan of Vero Beach

Vero Beach, FL

Overview
Employees
Reviews
Vehicles
4.5
2,037 Reviews
You won’t find better customer service or more attentive dealership employees anywhere else near River Park or Fort Pierce, FL because Sutherlin Nissan Vero Beach has those markets cornered. We also have an outstanding selection of new Nissan models that is sure to contain just the right vehicle for you, your business, or your family. Browse our inventory of great new Nissan vehicles like the unstoppable Nissan GT-R or the stunning 370Z, we also carry hard-working trucks like the Titan, Frontier, and Xterra. If you want something for the whole clan, try a new Pathfinder, Rogue, Juke, or the recently redesigned Murano. For zipping around town in style, check out the Altima, Sentra, Maxima, or a new Versa or Versa Note hatchback. If you’ve got a business to tend to you can take it to new heights with an NV200 van, NV Cargo, or a new NV Passenger van. If you’re not in the market for a new Nissan, you can also look through our selection of certified pre-owned Nissan models. A CPO Nissan is a late-model, low-mileage vehicle that has passed a series of strict program guidelines, been inspected by a factory trained technician, and refurbished to ensure quality. CPO Nissan cars and trucks also come with an extended factory warranty that rivals that of a brand-new car – and better yet, you won’t take a huge hit from depreciation! If you want a car for the new teen driver in your household or need an extra vehicle to take on vacations or out to the job site, you may also want to consider the inventory of high-quality used vehicles we offer here at Sutherlin Nissan Vero Beach. We have hundreds of great used cars, trucks, vans, wagons, and crossovers in stock now at fantastic prices. Browse through our pre-owned vehicle selection for unbeatable deals on models from Audi, Dodge, Ford, Honda, Hyundai, Nissan, and Toyota. Sutherlin Nissan Vero Beach is more than just sales, too. We have an on-site Nissan Service Center that can tackle any and all vehicle service and maintena
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946 S U.S. 1

Vero Beach, FL

32962

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Showing 2,037 reviews

October 18, 2020

They always feel like family when I’m there, and they never disappoint. Proud to be a loyal customer. They make sure that I get everything I need and is completely satisfied before leaving the dealership More

by LINCOLN.LAKRESHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rashid Hart, Joseph Veltri, Simon Robles, Boyse Medina
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October 18, 2020

This is all about Ted Heflin! He is incredible to work with ... honest and ethical. No running around to make a deal. Very straight forward. It was the only nice car buying experience I’ve ever ha. More

by REGINA.MORAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Heflin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Acevedo
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October 17, 2020

Everyone there was amazing! Especially Bill put salesman. They made everything go by so quickly but made sure we were happy with our choices and that we were getting the best deal possible. More

by KYLEST.CLAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Roznowski, Javier Acevedo, Clyde "Bill" Large
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October 14, 2020

This was our second time working with Marco, he was super helpful and was able to get us a great deal. Simon worked his magic again for us, would recommend anyone to Nissan More

by jennajustine25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Robles, Marco Landivar
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October 13, 2020

Excellent staff, excellent pricing, excellent products, excellent experience! Will highly recommend this dealership! Be sure to ask about their referral program it’s great way to make some extra money! More

by JOEVELTRI07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Heflin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 11, 2020

Great service! Teddy Heflin was fantastic. He was very knowledgeable and straightforward. His friendly demeanor is a great example of what sales is all about, no matter the industry. He made buying a vehi More

by PPAGANELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Heflin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Kucia
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October 11, 2020

Overall, this was a great experience for us. Our salesman, Chris Moczydlowski went above and beyond his duty, very patient, made it happen for us. More

by charlesrnuduba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Roznowski, Simon Robles, Chris Moczydlowski
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October 10, 2020

The people in the dealership, especially Ted Heflin, have been excellent to deal with. They are very professional and have been honest and hard working to please this customer.Sales manager Holden Brayton w More

by RUFF34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Heflin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holden Brayton, Javier Acevedo
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October 09, 2020

Courteous cordial and attentive customer service. Everyone that my wife and I came in contact with where pleasant helpful and understood the car and features we wanted. Although the transaction took More

by DGONZ17820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron D'Amico, Simon Robles, Tajay Clark
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October 09, 2020

3 Ring circus. We had several salesmen involved, took 6 hours, lost our papers, wasted time, didn’t show us all we wanted to see More

by dhomerding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Uribe, Gary Roznowski, Simon Robles, Boyse Medina, Clyde "Bill" Large, Sharon Kucia
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Dec 19, 2020 -

Nissan of Vero Beach responded

Thank you again for the feedback and we only grow from learning what customers perceptions of our team is like and how we might improve it. As a note, Nissan North America requires "everyone" of our sales and leasing staff to complete over 40 hours of product and customer sales skills training "every" quarter plus no less than 1-2 Virtual Classroom instructions "every" quarter. It is electronic, mostly web based and Nissan North America, "NOT" the dealership administers, supervises and oversees the training that requires in every assessment a "minimum" of 90% comprehension to advance to they are no longer allowed to sell for Nissan, forget what Sutherlin would approve or no approve. We also do weekly walkaround through role play and our management team often listens in on our sales staff so they can "get involved" quickly if it appears we are going off track., Our dealership has been awarded The "Circle of Excellence" Award every year since we began running operations at Sutherlin Nissan Vero Beach and by consumer reviews is in the top 10% of Florida Dealerships for Customer Satisfaction every year since 2015 as rated by our customers and guest doing business with us at Sutherlin Nissan Vero Beach at the only Sutherlin Nissan franchise in the "state of Florida" to do this five consecutive years in a row. Perhaps you got us on a bad day or perhaps we caught you on a bad day, but we do appreciate the feedback so we can focus on training issues at hand and continue to deliver only the best possible consumer knowledge, training, information and customer satisfaction along the Treasure and Space Coasts.

Dec 19, 2020 -

dhomerding responded

I am glad you all get trained but applying the training in a real life situation never happened on this particular day. I don’t think it was our bad day. We were doing fine until the sales manager thought our salesman was taking too long and brought us in another salesman and caused more confusion. Perhaps he was coming in to try to help, but we never felt our salesman needed help and to us this is when our frustration and confusion started. We were never introduced to the new salesman or told why the other one was not handling us. We were not having a bad day when while switching salesmen, they took several copies of our driver’s license because they kept losing the copies and during this switching they also lost our drivers licenses. And it wasn’t our bad day when the salesman and sales manager got into an argument in the show room so loud we heard it in the office with the door shut! And it wasn’t our bad day when every employee at that dealership kept mentioning that they would be in trouble if we gave a bad review. So thank you for caring enough to scare them into you wanting a good score but telling us your good ratings within Nissan does not excuse their performance that day. We were thanked several times for our patience and at no time did we show our frustration only that it was a long day. 6 hours to buy a car is a bit excessive when much of that time was wasted when they didn’t know what each other was doing. And handled it unprofessionally when they criticized each other to us about the other person. If they would have left the original salesman handle it, we could have been done much quicker. Also, we weren’t having a bad when after we got home and noticed 2 out of 4 valve stem covers on our nitrogen tires were missing. We were going to be driving 18 hours and wanted the covers. We called Gary because after our sale he said “call me if you need anything”. We told him we would be leaving the next week for our trip and he promised to put them in the mail that day. When we hadn’t received them, we took the hour drive to your dealership and spoke with another manager because Gary wasn’t in. He took two off another vehicle and put them on ours and said we should have them with the nitrogen tires. So thank you for your response but I don’t think any of this was handled in a way where we will be returning to your dealership.

Dec 19, 2020 -

Nissan of Vero Beach responded

Thank you for sharing. Merry Christmas.

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