Nissan of Vero Beach

Service Advisor Williams Laux took the time to explain what my vehicle needed in a way that was easy to understand—no pressure, no upselling, just honest recommendations. He kept me updated throughout the what my vehicle needed in a way that was easy to understand—no pressure, no upselling, just honest recommendations. He kept me updated throughout the entire process and made sure I knew what was being done and why. The work on my car was completed on time, and thanks to Service Advisor William Laux attention to detail, everything was done right the first time. It’s clear he cares about his customers and takes pride in what he does. If you’re looking for someone you can trust with your vehicle, I highly recommend asking for Michael. He made the whole experience smooth, stress-free, and straightforward at Nissan of Vero beach. More

Unfortunately, my personal experience with one of the sales managers was completely different. I was upfront from the beginning that I was upside down on my current vehicle and was simply trying to ne sales managers was completely different. I was upfront from the beginning that I was upside down on my current vehicle and was simply trying to negotiate options to see if there was any way to lower the monthly payment. During the conversation, the manager told me twice that the dealership was "not a charity case." I found that comment extremely disrespectful and unprofessional. At no point was I asking for charity. I was trying to negotiate a deal, which is a normal part of purchasing a vehicle. If the numbers could not work, there were many professional ways to communicate that. He could have simply explained that it may not be the right time financially and advised me to come back later when my situation improved. Instead, I was spoken to in a way that felt insulting and dismissive. Because of that interaction, I decided not to continue doing business with the dealership. My uncle was even prepared to walk away from his purchase after hearing what happened, but I encouraged him to complete his deal because I wanted him to enjoy the vehicle he worked hard for. I believe customers deserve to be treated with respect, even when a deal cannot be made. Professionalism and communication matter, and no customer should be made to feel like they are asking for a "charity case" simply for trying to negotiate. I hope management takes this feedback seriously, because that sales manager needs to improve his professionalism and the way he speaks to customers. More

Elle, my sales person was awesome from starting to finish. She helped me although I was doing everything online and through the mail. She is incredibly knowledgeable about all the vehicles and steered finish. She helped me although I was doing everything online and through the mail. She is incredibly knowledgeable about all the vehicles and steered me in the right direction. She was very helpful and responsive whenever I texted emails or call. I highly recommend Nissan Vero Beach. More

Billy Bobby is the absolute goat of car sales, the combination of him as a sales rep, and Clayton as a sales is unmatched. He understood my needs and satisfied every box. One charming handsome fella w combination of him as a sales rep, and Clayton as a sales is unmatched. He understood my needs and satisfied every box. One charming handsome fella who can sell a car to anyone. More

I've been taking my cars to Nissan of Vero beach dealership car service for a couple of years now, and they have been great. Service Advisor Billy Laux took the time with me to address my concerns-- dealership car service for a couple of years now, and they have been great. Service Advisor Billy Laux took the time with me to address my concerns--their whole staff has been great. I wanted someone who I can depend on, charges fairly, and stands by what they do and these guys check all those boxes. I had my car alignment and new tires. Great service and honest service dealership. More

Almost 4k in fees and dealer fees. Very unwilling to work with your own financing. Best APR they can get is a 7.19 on 72 months. If you value your time and money shop elsewhere. Very unwilling to work with your own financing. Best APR they can get is a 7.19 on 72 months. If you value your time and money shop elsewhere. They will waste your time and get you to come to the dealership with fake deals. I was told that even a deal struck over text or email isn’t real. Only a manager can do a deal in person. Even the State Tax and Fees don’t add up correctly. Be careful More

Best dealership experience EVER! Had a wonderful experience here at Nissan of Vero beach. Danny Galloway our salesman was down to earth and worked for my deal. Zero games were playe Had a wonderful experience here at Nissan of Vero beach. Danny Galloway our salesman was down to earth and worked for my deal. Zero games were played and their desire to help me stay in budget,make an investment, all while laughing and giving life guidance was just what was needed for my daughter’s first new car. These are real people, working for a family dealership, and they have earned my business for years to come. Clayton Jepsen the sales manager actually listened and made every effort to make me a deal that made sense and looked for every possible discount,rebate,and advantage to get me in the right car. Nick in financing worked magic for us taking his time to find the best rate for a loan and taught my daughter big life finances in the process. I feel like they understood that this was a big deal for my family and had simple compassion for us as people. My daughter learned so much in the financing of this car and we have all the tools needed to build a life of good credit for her. Couldn’t recommend this team enough. Starting with Danny who guided choices and showed patience,moving to Clayton who ran all over securing the numbers, Nick who took his time making us understand the big picture finances, they were Just GREAT! I have only written a couple reviews in my life but these men and this dealership made my experience great. Thank you!! More

Well, I hate to burst your bubble Sutherlin Nissan Vero Beach ... but you don't merit that award. I bought a used Nissan Versa from these guys on June 11. It looked like a good deal, only had 30,000 miles Beach ... but you don't merit that award. I bought a used Nissan Versa from these guys on June 11. It looked like a good deal, only had 30,000 miles on it, and they sold me a $3000 after market warranty covering "bumper to bumper". So i thoughtbi was good to go. But trouble started that very night I brought it home. The left front headlight fogged up from condensation, and the seat adjustment lever stuck in the full forward position. That weekend I was on my way to Lake Wales, and the car ran out if gas (i filled the tank the previous day. I called them and they said have it towed in here (I live in okeechobee)so I did. They kept it for a few days and couldn't find out what became of the full tank of gas. Before I picked it up, I asked about the seat adjustment and the fogged headlight but "sorry, that expensive warranty doesn't cover either of those". We went back and forth a little, and they finally agreed to fix the seat lever. When I went to pick it up, I opened the door and sat down, the seat was in the farthest back position and would not move. I'm 5' tall, and I couldn't reach the pedals. So I went back inside to tell them I couldn't drive it like that. So a mechanic came out and tried to make it move, but he couldn't. He finally got so rough on it that he broke the lever. They didn't want to fix it even though they broke it. Eventually after weeks of back and forth and promises that someone higher up the food chain would call me, but they never did. Only Teddy Heflin, the salesman, ever bothered to return a call.And the crowning glory...they finally agreed to fix the seat, so I took it there and advised them the A/C started blowing hot if I came to a stop for more than 30 seconds. So they looked at and advised me that the blower motor needed to be replaced ($1000). And of course, that $3000 warranty didn't cover it! I'm so fed up with these guys!! Save yourselves the troubles and BUY SOMEWHERE ELSE More