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Nissan of Wichita Falls

Wichita Falls, TX

4.8
1,450 Reviews
Call Dealership (940) 691-6888
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4000 Kell W Blvd

Wichita Falls, TX

76309

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1,450 Reviews of Nissan of Wichita Falls

December 07, 2021

Nothing bad or good to say about the dealership itself. They did what they could and a deal just couldn’t be reached. But working with Michael Smith was horrible. I gave my keys for my trade in to be asses More

by Kyle B
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Smith, Nelson Castillo
Report | Print
Dec 06, 2021 -

Nissan of Wichita Falls responded

Kyle, you are correct in a couple things… unfortunately we were unable to get to the payment that made you comfortable. Your salesperson Nelson worked hard to get a deal you could live with but you were set on the payment and on that particular vehicle, we were unable to get there. Michael Smith was the floor manager and he stepped in to help to get a better understanding so that he could help get a deal put together. After you got up to leave, Nelson came to the desk and asked if we had another pickup that would work within the guidelines you had set. I told him there was one other vehicle we could make that payment happen on. We were sincerely trying to get you a pickup within your budget. As soon as Nelson told me that you wanted your keys I sent them back out to you. We would never want anyone to feel “held hostage” as you put in one of the other reviews that you left for us. The entire team at Nissan of Wichita Falls tries to help any way we can. My name is Dusty Buckley and I am the one that appraised your vehicle. You never spoke with me directly nor did you speak to Brian Wells directly as he is the detail manager. In both negative reviews you left on 2 different platforms you mentioned myself and Brian Wells. Again, I am sorry if you felt that we were doing anything but trying to help.

Dec 06, 2021 -

Nissan of Wichita Falls responded

Kyle, you are correct in a couple things… unfortunately we were unable to get to the payment that made you comfortable. Your salesperson Nelson worked hard to get a deal you could live with but you were set on the payment and on that particular vehicle, we were unable to get there. Michael Smith was the floor manager and he stepped in to help to get a better understanding so that he could help get a deal put together. After you got up to leave, Nelson came to the desk and asked if we had another pickup that would work within the guidelines you had set. I told him there was one other vehicle we could make that payment happen on. We were sincerely trying to get you a pickup within your budget. As soon as Nelson told me that you wanted your keys I sent them back out to you. We would never want anyone to feel “held hostage” as you put in one of the other reviews that you left for us. The entire team at Nissan of Wichita Falls tries to help any way we can. My name is Dusty Buckley and I am the one that appraised your vehicle. You never spoke with me directly nor did you speak to Brian Wells directly as he is the detail manager. In both negative reviews you left on 2 different platforms you mentioned myself and Brian Wells. Again, I am sorry if you felt that we were doing anything but trying to help.

Dec 07, 2021 -

Kyle B responded

Who did what isn’t important. In fact Michael Smith didn’t even bother to introduce himself before interjecting himself into the situation. I’ll make sure to update my rating on here but either way, when I’m loading up to leave, your team all but refused to give me my keys and continued to push to sell a car to someone who was obviously done and attempting to leave. It made me and my fiancé very angry. That is very unprofessional and my experience should be known.

December 03, 2021

Nissan of Wichita Falls offers fast and friendly service. There was no guesswork during my visit. I was kept informed and updated at all times. I dont worry about my vehicle because these guys have got my ba More

by Howardbw2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Holt, Serena Juarez, Michael Vaughn
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Dec 14, 2021 -

Nissan of Wichita Falls responded

Thanks for the positive review! We love hearing from our customers – especially when our team can make a positive difference to them.

December 02, 2021

To many surveys after purchase. They are repeat info. Narrow it down to a couple More

by RWG59206
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Young
Report | Print
Jan 05, 2022 -

Nissan of Wichita Falls responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are sorry for all the surveys. We live in a survey happy world and I agree there are too many. We do appreciate you taking the time. Happy New Years!

November 30, 2021

The staff was very friendly and helpful and the dealership was very nice and neat More

by CHARLESDORSEY1955
Recommend Dealer
Yes
Employees Worked With
Michael Smith
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Dec 05, 2021 -

Nissan of Wichita Falls responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 27, 2021

Wonderful team!! Was able to get me in and out very quickly, also received a tour of the building and had warranty’s explained to me. I would highly recommend this team!! More

by PATRICIA_NORMAN42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin King, Mutandwa Machemedze, Jorge Sotelo
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Dec 05, 2021 -

Nissan of Wichita Falls responded

We appreciate your positive review about your recent experience with us!

November 26, 2021

Dealership was not helpful after selling me a vehicle with a lot of problems. I’ve replaced the ac evaporator and turbo waste gate already. It also came with alot of scratches and dents. None of these pr More

by lhfarms95
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dusty Buckley, Nelson Castillo
Report | Print
Nov 26, 2021 -

Nissan of Wichita Falls responded

I am very sorry to hear that you are displeased. I did tell you over the phone, the last time we spoke that if you would give me an estimate on the scratches that I would take care of them. You also told me on that same phone call that you were not worried about the waste gate because your warranty covered that. I never heard back from you on the scratches, nor did the salesman.

Nov 26, 2021 -

lhfarms95 responded

I believe your respond was “let me talk to my manager”. I sent info to a sales manager. I haven’t received and notice since then.

Nov 26, 2021 -

Nissan of Wichita Falls responded

Yes sir, that it correct. Nelson, your salesperson, gave me the information back in early October and I am the used car manager you spoke with on the phone. You sent me photos of the scratches but since you are out of state I asked you to get me an estimate. I do recall at that time you also told me that you would leave us a bad review if I didnt fix the scratches because even though you had video and still photos of the unit you were buying, you werent able to see the scratches. Here at Nissan of Wichita Falls we always do everything we can to take care of our customers. Again, I am very sorry that you are displeased. Dusty Buckley

Nov 26, 2021 -

lhfarms95 responded

Well if you want to take care of your customs give the ford service department at Lewis Ford in Dodge City, KS. That is where the vehicle is at the moment. I figured I’d start fixing the bigger problems such as the waste gate rattle and the broken ac before starting before I’d start working on the body. They are currently replacing my ac evaporator for the rear of the cab. It is not covered by any warranty. They quoted me $1600 to fix that. That would be a good place to start. I can still take the review down before it posts. Luke H.

November 24, 2021

Very professional and courteous. My wait time was very short. I’ll be back for oil change. More

by janishoward48
Recommend Dealer
Yes
Employees Worked With
I’m sorry I don’t remember.
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Dec 05, 2021 -

Nissan of Wichita Falls responded

Janishoward48, thank you for your kind words and this wonderful review!

November 23, 2021

Very professional, clean waiting room with complimentary drinks and snacks are a great touch. Nice job! More

by YOURBUSTED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Delcambre, Justin King, Dusty Buckley, Jimmy Bennett, Jimmy Gordon, Serena Juarez
Report | Print
Dec 05, 2021 -

Nissan of Wichita Falls responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

November 17, 2021

The sales person assisting me, and the team behind him were very helpful and understanding. More

by SHAWN.PETTERSSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Madrid
Report | Print
Nov 19, 2021 -

Nissan of Wichita Falls responded

Thank you for the feedback, Shawn. We'll pass the message along to Patrick!

November 17, 2021

After shopping around, I am so glad I ended up at Nissan. Best service and so kind! Overall a great experience and I recommend them to my family and friends now! More

by TAYLORBURCH7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Castillo
Report | Print
Nov 19, 2021 -

Nissan of Wichita Falls responded

We're glad you chose us! We thrive on this type of feedback and will let Nelson know he's doing a great job. Thanks, Taylor!

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