Nissan of the Bronx

I have given this rating due to the very poor treatment that I received from the Sales Mgr - Gabriel Salcedo. I called Teddy Nissan on Wed 3/8 based on an internet add for a 2007 Honda Ridgeline that w that I received from the Sales Mgr - Gabriel Salcedo. I called Teddy Nissan on Wed 3/8 based on an internet add for a 2007 Honda Ridgeline that was advertised for $18,493. I spoke with Jonathon Mercedes and confirmed the vehicle was still available (free from any cust deposits), the price was correct and I made the appt to come in to see/test drive the vehicle on Saturday 3/11. On Friday (3/10) both Jonathon and Gabriel both called to confirm that I was still going to keep the appt. I confirmed that I would be at the dealership between 9-9:30am. When I arrived I asked for Jonathon and no one seemed to have heard of him. It wasn;t until I was assigned to a different Sales rep that I was told that Jonathon was not in and that he is an Internet Sales Rep sitting at their other dealership down the road and does not ever meet the customers. The Sales rep that was assigned to us was Lundy. Nice guy but he was put into a bad situation by Gabriel. After spending over an hour at the dealership we began to work through the numbers and I was told the price of the vehicle was NOT $18,493, but instead was $20,493. Lundy showed me this price on their internet site and I also confirmed the price on Auto Trader has also been changed to $20,493. I asked Lundy to ask the Sales Mgr if he could confirm that the price was actually $18,493 when I called and spoke to Jonathon on Wed and made my appt. Lundy brought Gabriel to the table and Gabriel did confirm that the price was indeed marked down to $18,493 when I had called and made the appt for Saturday. When I stated that he needed to honor that price because it was noted in their records that I had called and set the appt for Saturday and the price at the time of setting the appt was $18,493, Gabriel stated, "I don't have to honor anything". He stated he would NOT honor the price that had been quoted to me two days prior and was the reason why I chose to drive the 1 1/2 hrs distance and that he himself confirmed the appt the day before. I have bought most of all of my cars from dealerships and of them all, I have NEVER been treated so unprofessionally and shown no respect from someone who I had spoken with only the day before. This type of practice is ONLY a LURE to get the customer in and then make the change (switch of price) once they're in the building. More

Customer Service was great! Both Juan & Eric were very attentive and knowledgable. They were able to answer all of our questions. Juan was able to take our criteria into consideration and find us t very attentive and knowledgable. They were able to answer all of our questions. Juan was able to take our criteria into consideration and find us the vehicle that matched our needs and kept us within our budget. Quality of work was also great. Juan was diligent in making sure that we left the dealership satisfied. Both Juan & Eric were friendly & very professional. I was very impressed that Juan remembered both my mother & grandfather, who had purchased a vehicle from Teddy Nissan, and referred us. Our overall experience was very positive. Juan was able to turn an otherwise stressful car buying experience, into a pleasant and stress free one. I am very happy that we made the trip from Rockland County to the Bronx to visit Teddy Nissan. We would highly recommend Juan F. Surun as a sales consultant to our family & friends! More

I Just recently made a purchase at your dealership of 2012 Nissan Sentra. and I just wanted to say how wonderful the service was. I was assisted by Jesus Maria and Alex Martinez the two should be commend 2012 Nissan Sentra. and I just wanted to say how wonderful the service was. I was assisted by Jesus Maria and Alex Martinez the two should be commended for their outstanding customer service, especially Jesus who went above and beyond to make sure that I got a car I loved, he was very patient and answered every question tha i had and made me feel like a valued customer, thank you once again and I LOVE MY NEW CAR. More

The customer service was excellent, jesus was very friendly and provided me with an exceptional option of vehicles till we found the one that was perfect for me. he made my FIRST car Buying Experience friendly and provided me with an exceptional option of vehicles till we found the one that was perfect for me. he made my FIRST car Buying Experience Very enjoyable..Ask for jesus or Alex they Are Perfect ! More

The place it's self inside feels welcoming, as to other dealers were I feel exposed in the open and I don't feel at confterble. As for the personnel in the building, everything sales person is friendly a dealers were I feel exposed in the open and I don't feel at confterble. As for the personnel in the building, everything sales person is friendly and they approach you for a chat not for a sale. As for Pedro almonte, wow excellent customer service, he made sure that I made the best dicision and that I get the car no matter what issues I had and boy did I have issues. She personally drove me to many lots and check out cars that I was looking for. Very patient and shows no frustration or rush. Took care of the insurance for assurring that in can pay everything withing my budget. Even after the car was purchased I can still call and ask questions. Very happy with my car and how I was treated. And Erik Sherrif was very helpfull with the financing of the car and made it very simple for me to understand. More

Truly amazing service! Gabriel helped me with every question that I had and was for my best interest. I will definitely revisit them and bring family members who are looking to buy a new car. question that I had and was for my best interest. I will definitely revisit them and bring family members who are looking to buy a new car. More