These guys are rude, dishonest, and unprofessional, ESPECIALLY BEN! I paid $44,000 CASH for a 2015 Ford Transit, which included registration fees with the DMV. Before I completed the transaction, I asked Ben TWICE if the van had been smogged. He assured me that it had. Two weeks later, I get a letter saying that they're having trouble completing the registration because they actually had NOT smogged it, which was their responsibility by California LAW! They told me they'd pay me $50 to go get it smogged myself.
One small problem, the van needed the battery replaced, which wiped out all the smog test parameters in the ECU, so it wasn't even capable of passing a smog test until I wasted time and gas driving it around 200 miles just to get the computer reset so it would pass a smog test. They were unwilling to pay me anything for all my time, inconvenience, and gas to do the job they were required to do BY LAW before they even sold it to me.
I finally was able to get the smog test done for them... which I shouldn't have had to do. The smog test cost me $58.00 Ben wanted me to mail him a copy of the test and the receipt, which I did. About a week later, Norco Truck Center sent the registration sticker, but no check to reimburse me for having to pay for the smog test out of my own pocket. I've sent three emails to BEN asking where my reimbursement for the smog test was... which again, was promised to me in writing. Ben has chosen to simply ignore me.
If this is the way a licensed car dealer treats a customer who pays them $44,000 CASH for a car, fails to have the car smogged as required by California law, lies about it, and then fails to even honor their written promise to reimburse me for the smog test that I shouldn't have even had to worry about in the first place, don't expect them to treat you any better. There's a good reason Norco Truck Center has so many one-star reviews! I will be filing a formal complaint with the DMV on this business (Consumer Complaint K-35 Form), The Better Business Bureau, the AQMD, and warning potential buyers what they can expect from Norco Truck Center. SHADY, SHODDY, RUDE, AND DISHONEST!