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Norm Reeves Ford Superstore

4.9

405 Lifetime Reviews

18900 Studebaker Rd, Cerritos, California 90703
Call (562) 353-4633

Top Reviewed Employees

Victor Resendiz, Internet Sales Manager , Norm Reeves Ford Superstore

Victor Resendiz

Internet Sales Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jorge Velazquez, Fleet Manager, Norm Reeves Ford Superstore

Jorge Velazquez

Fleet Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Neri Ellis, Internet Sales Manager , Norm Reeves Ford Superstore

Neri Ellis

Internet Sales Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Fabby Guerra, Finance Director, Norm Reeves Ford Superstore

Fabby Guerra

Finance Director
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

April 20, 2018

"Buying a House should be so easy!"

- JoAnn - Escape SE

I purchased a 2017 Ford Escape SE from this dealership on Sunday, April 15th and I have to say, it was one of the nicest car-buying experiences I have ever had (and I'be purchased at least 8 cars in my lifetime). Victor Resendiz, the gentleman who sold me the car was super nice! The words "used car salesman" usually conjures up images of a pushy salesperson who is xxxx-bent on making a quick sale! Victor was nothing like that! I visited the dealership with a specific make and model car that I wanted to see, as it was listed on their website. Victor happily showed me the car and we took it for a test drive. During the test drive he explained all about the car's features. I remember telling him about the car I was currently driving (a 2004 Ford Escape, with lots of upgrades), and he obviously paid attention to the things I told him that I missed in the car I was currently test driving. When we returned to the lot, he asked me if he could show me another car that he thought was more comparable to what I was currently driving (in terms of upgrades), but he warned me up front that it was about $3,000 more than the first car! Even though I was hesitant about the price, I agreed to look at it and he went and brought the car over. He was 100% correct in that the second car was more what I was use to driving and the minute I sat in it I knew it was the one for me. He took me out for a second test drive and pointed out all the features and answered all of my questions! After that test drive, I was even more certain that this was my new car! Once I made the decision to move forward and purchase the car, Victor sat with me and went over all the details of the car again, to be sure that I knew what I was purchasing. He worked with his Finance people to get me the best financing possible, and even though my monthly payment ended up being a bit more than I wanted to spend initially, I got a great car, with really low mileage, for what I think was a very fair price! This is what buying a car should be like. None of the aggressive, hard-sell techniques that are usually associated with car-buying. Just a really nice, knowledgeable and sincere salesperson who really listened to what I was looking for... and helped me find it and make it a reality! THANK YOU VERY MUCH VICTOR! I LOVE MY CAR! ;-)

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Employees Worked With

Fortino Milian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Victor Resendiz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

March 21, 2018

"Excellent Customer Service"

- Virgil Nolde

Thank you for your excellent customer service regarding the 2017 Taurus vehicle in which I purchased. Your dealership is truly a friendly place and I was treated with professional respect by Mr. Gilligan , Mr. O'Connor , and Ms. Guerra .

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Employees Worked With

Fabby Guerra
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Gilligan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike O'Connor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

January 03, 2018

"I appreciate the kindness of Neri ellis."

- young s song

I would like to thank you for your kind response to the email and for making it possible for me to buy what I want. If someone buys a car, they want to recommend it to a dealer.(neri ellis)

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Employees Worked With

Neri Ellis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Featured Inventory

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Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Rental Car Service Onsite
  • Shuttle Service
  • Vending Machines