Back

Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,234 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

Directions

By Type

2,234 Reviews of Norm Reeves Ford Superstore

June 27, 2025

Car was not ready as promised. I was told that if they keep the car over night I get a loaner car or rental car More

by Bmbondoc
Recommend Dealer
Yes
Employees Worked With
Rudy Wilson
Jul 01, 2025 -

Norm Reeves Ford Superstore responded

Hi there, we're sorry to hear about the delay with your car service. Our team would be happy to arrange a loaner car for you if you still need one. If so, please contact our Service Director, Juan Prado, at 562-405-3568. Thank you.

June 27, 2025

We bought our new 2017 Ford Explorer from Norm Reeves and it has been nothing but issues since. This vehicle is cursed with problems. Second day after purchasing the vehicle Norm Reeves employee drives it in More

by Unhappy Ford Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norm Reeves Ford Dealership
Jul 01, 2025 -

Norm Reeves Ford Superstore responded

Hi, we understand how upsetting it must be to feel let down by the condition of your Explorer. While we stand by the care and integrity of our team, please know we take your concerns seriously and are committed to addressing them. If you'd like to discuss the details in more depth and how we can go from here, do reach out to our General Manager, Kevan Juergens, at 562-405-3500.

Jul 01, 2025 -

Unhappy Ford Owner responded

I will reach out to you Mr. Juergen today between 3:00-3:30pm by way of phone. If you are not available I will reach out again 7/2 Wednesday. Thank you.

June 24, 2025

I had a wonderful experience with Eduardo Millan at Norm Reeves Ford in Cerritos, he was very knowledge and courteous in taking care of my vehicle. He called in a timely manner upon completion of the servi More

by lloyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo, Millan
Jun 25, 2025 -

Norm Reeves Ford Superstore responded

Hello, Lloyd. Thanks for shouting out Eduardo today! He'll be thrilled to hear he could make a lasting impression and deliver top-quality care. We always strive for nothing less than excellence and look forward to providing you with timely, courteous service for hopefully a long time. Feel free to request an appointment online whenever you need it!

June 20, 2025

Excellent and professional service , my Vihicle’s service was completed in advance of given time. Thank you Crystal JR Lopez . More

by strangersolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal JR Lopez
Jun 23, 2025 -

Norm Reeves Ford Superstore responded

Thank you for the 5 stars! We’re thrilled you had a great experience with our service team. Don’t hesitate to swing by again or give us a call if you need anything at all.

June 17, 2025

I had an excellent experience with Norm Reeves Ford. I purchased a 2008 Toyota Tacoma over the phone and viewing a few photos as well as the description of the condition of the truck from salesperson (J More

by calzadillas44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Artie Amaya
Jun 17, 2025 -

Norm Reeves Ford Superstore responded

Hi Alfred and Mercedes, and thank you for taking the time to write this fantastic review! We're glad to hear that your process was so smooth and easy thanks to Josh's straightforward customer service. Now that you have your very own Tacoma, where will you go first? Let us know all about your adventures!

May 30, 2025

My experience in purchasing my dream truck was effortlessly. Sales representative Keanu valverde helped me in obtaining the deal I was looking for. 5 stars service very pleased !!!!! More

by salvasquez27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keanu valverde
May 30, 2025 -

Norm Reeves Ford Superstore responded

Congrats on your new truck! We're thrilled that Keanu got you a fantastic deal and hope you have lots of fun during your future travels. Best wishes to you in all the adventures ahead!

May 29, 2025

Great customer service and great service dealership never had a problem with them always my go too for car service More

by Vreyesangel007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
May 30, 2025 -

Norm Reeves Ford Superstore responded

Hey, we're so glad to hear that our team has earned your trust with consistently great service! We're lucky to have amazing customers like you and are grateful every time you stop by. Thank you!

May 15, 2025

Service was outstanding, and they had my truck ready way before the time frame that I was told! More

by aherrera911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
May 15, 2025 -

aherrera911 responded

Service was on point as it always is!

May 16, 2025 -

Norm Reeves Ford Superstore responded

Your loyalty to our dealership and service department is giving us life! We're pleased that you've made our dealership your go-to place for service. It sounds like your most recent visit for your Ford truck was speedy and efficient. To make it even better, we encourage you to check out our service specials. Thank you!

May 14, 2025

Rafael was helpful and went above and beyond to make sure our vehicle was taken care of. More

by delgadillo87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
May 15, 2025 -

Norm Reeves Ford Superstore responded

We take going above and beyond seriously at Norm Reeves Ford Superstore. We're glad that Rafael ensured that was the type of service you received for your Ford. If you'd like to work with him again, just let us know. Thanks so much!

May 03, 2025

Everyone that helped me in the service department (Rafael) and even the people on the phone that helped me when I set up the appointment for service were awesome. Super friendly easy-going and I had More

by Ortegajulie59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael. Service Dept. 👍
May 05, 2025 -

Norm Reeves Ford Superstore responded

'Helpful' ought to be Rafael's middle name! We're delighted to hear that both he and the rest of our staff could deliver such a wonderful experience that was fun and easy. Thank you, Julie! We'd love to see you again at Norm Reeves Ford, so if you need anything, please reach out.

1
...