Norm Reeves Honda Superstore Cerritos - Service Center

Horrible, will find every way possible to not have to honor a warranty repair. Brought my vehicle here because I hear a noise that sounds like my CV axle is going out. I was very clear with my descriptio honor a warranty repair. Brought my vehicle here because I hear a noise that sounds like my CV axle is going out. I was very clear with my description of what I hear, clicking noises turning right and left. Their tech was able to duplicate the issue but then they required me to fill out a 3 mile long questionnaire in order for the tech to continue to diagnose the issue. He heard the noise, why TF do I need to waste time answering questions like "what is the outside temperature when this occurs" along with several other questions?? Just do your JOB. I refused to fill out the form. The other issue, collision mitigation braking system light keeps appearing. They said the battery had a low charge and the charging system was not working right and stated I "have several accessories hooked up to the battery that need to be removed for further testing." WHAT? I had one positive battery cable that went to a circuit breaker that no longer had any accessories on it. You couldn't remove ONE cable?? I was then charged $159 for NOTHING. They wasted several hours of my time on a stupid warranty recall that I did not even ask for and abandoned the initial service request. I pissed away $1800 on an extended warranty for nothing. I will be canceling that warranty and getting a refund. I am also on my 4th and LAST Honda lease after this horrible experience. More

It was a good experience Ruben was nice and helpful explained what was needed for car. explained what was needed for car. More

Exceptional service, minimal wait time, not so mention there's a mall in super close proximity to the dealership. there's a mall in super close proximity to the dealership. More

Office staff or mechanics (I don't know who was who) had no regard for customers and their little ones and were freely cursing. I thought it was unprofessional and rude. no regard for customers and their little ones and were freely cursing. I thought it was unprofessional and rude. More

I went in for service oil change, I got a text that filters needed to be changed, within seconds I received a text saying that my vehicle was ready. Why did they not wait to get it all done 😡 never ha filters needed to be changed, within seconds I received a text saying that my vehicle was ready. Why did they not wait to get it all done 😡 never have I had this bad experience at Hardin Honda More

I’ve had all my services done at Cerritos Honda, and this last time was the first time I was not updated on how the repair was going and was not given a verbal summary when I picked up my car. I was also gi last time was the first time I was not updated on how the repair was going and was not given a verbal summary when I picked up my car. I was also given a 45 min window to pick up my car before closing. More

It was easy to schedule a service appointment here. Upon arriving I was unaware that you had to pull into a certain area of the dealership, I simply parked off to the customer parking side of the deale Upon arriving I was unaware that you had to pull into a certain area of the dealership, I simply parked off to the customer parking side of the dealership. However, when I went inside, Leo Lozano helped me by guiding me through the process and even made sure to get my car for me rather than me having go grab it myself (even though I wouldn’t have minded taking it myself to the correct place) I appreciate these small gestures! Thank you! More

They are fast, efficient & friendly. My advisor Leo lazcano always takes care of my car. My advisor Leo lazcano always takes care of my car. More