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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,349 Reviews

2,349 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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May 21, 2025

Service manager Cristina , needs to be replace,d. In my opinion doesn’t know how to solve issues. This is the 2nd time that she and I have talked about service at this location. I also Mr. Marinez un More

by erusenescu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina, Mr. Martinez, service
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May 20, 2025

Customer service was excellent and outstanding. Service advisor was very helpful, accomodating and respectful. Very knowledgeable. More

by Bobot228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the kind words! It’s fantastic to hear our service team made everything easy and respectful. Thank you for recognizing their hard work, and we hope to continue exceeding your expectations.

May 20, 2025

He was very pleasant, he explained everything in detailed and he asked if I needed clarity or had any questions More

by Msaston25
Recommend Dealer
Yes
Employees Worked With
Manny
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you! We’re glad your visit was clear and pleasant. Our team is always here to break things down and answer any questions, so please don’t hesitate to reach out next time.

May 20, 2025

Thank is the best customer service rep. I request him every time because he does such a good job and is so helpful every time. More

by xxxbulldogxxx@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re honored you ask for him every time! It means the world that our rep consistently delivers—you’re always welcome back, and we’ll keep that service top-notch.

May 20, 2025

Cerritos Honda takes care of their customers, providing solutions and preventing future issues, Honda Customer Service Mr Leo find out a recall in my car and schedule a fix. I am very satisfied with the sp More

by morenodanny_55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano.
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Danny, thanks for highlighting Leo’s dedication! It’s great to know he caught that recall and got you back on the road quickly—your satisfaction is our top priority.

May 20, 2025

It has a large service department that is very busy. It also had a reasonable selection of new and used cars. More

by Randall Stockton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Randall, thanks for the shout-out! We’re proud of our hard-working service department and our carefully curated selection—hope to see you back soon, whether it’s for maintenance or browsing the lot.

May 20, 2025

Always a pleasure taking my vehicle there for service. Miss having the coffee and Donuts. Shame Covid is still being use as an excuse for no more coffee and donuts. More

by arrcy_bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there! Thanks for always trusting us with your service needs, and we hear you on the coffee and donuts front. We'll make note of your feedback and keep it in mind as we strive for an even better experience.

May 20, 2025

I have enjoyed coming here and the great customer service Ruben has offered each time I’ve come in!!! More

by melissabinns22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Melissa, thanks for the kind words! Ruben will be delighted to know he’s made your visits enjoyable. Looking forward to seeing you again soon.

May 19, 2025

Fantastic customer service , don’t know what else to write. Everything clean & nice. Will be back to buy my next car from this dealer ship More

by pishutwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

‘Fantastic customer service’ is music to our ears! We love keeping things sparkling clean and welcoming for your next pick‑up. Can’t wait to help you find your dream ride—see you back here soon!

May 19, 2025

Great service …on time and efficient Pricing is a bit high Overall good experience. Thank you More

by rnarang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie -Service
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May 20, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the shout‑out on our punctual and efficient service! We value your feedback on pricing, and it means a lot that, despite that, your overall experience was a positive one. We look forward to keeping you rolling smoothly!

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