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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,219 Reviews

1,219 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 16, 2024

Informative, Despite A Very Long Wait Time, I Did Not Pay For The Recall Service, However THERE Was 4-5 Hour Wait Time. More

by G
Service Communication
Recommend Dealer
Yes
Employees Worked With
don’t remember Not On Here
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Helpful
June 16, 2024

Oscar Ortega was a kind service advisor. I’m so happy with how fast service was done at this location. Thank you Oscar for your amazing customer service :) More

by Carla J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega. Amazing employee
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Helpful
June 14, 2024

I was told the oil change would take about an hour. That was reconfirmed upon arrival. The service took close to two hours and impacted our day. I would have scheduled for a different day if I would ha More

by jeff.klaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Helpful
June 13, 2024

Ruben Marquez took very good care of me, as he always does. He is very attentive, & makes sure the customer gets what they request. More

by andypalma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Jun 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about Ruben, we're glad to hear he took great care of you! We appreciate your feedback and look forward to serving you again.

Helpful
June 13, 2024

Excellent professionalism especially Kim Lujan in sales who always goes the extra mile for her customers More

by mikeymikechik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
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Helpful
June 13, 2024

Need to stop charging customers for a simple reset of faulty sensor software then proceed to upcharge me for repairs that are not needed! More

by khanh_dinh_vo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 12, 2024

Excellent service at Norm Reeves Honda in Cerritos, Ca. Trevor Rodriguez very supportive with work on my car. More

by csdelgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Jun 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words, we're thrilled to hear about your positive experience with Trevor Rodriguez at Norm Reeves Honda in Cerritos! We look forward to serving you again in the future.

Helpful
June 11, 2024

I paid for a tire rotation and it was not done. Not sure about pil chamge. More

by christianmais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any oversight. Please contact us directly so we can address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
June 11, 2024

I like norm reeves Honda Cerritos. I like their customer service most of the time. Everyone is always friendly. More

by kathina_br0wn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you've had positive experiences with our team at Norm Reeves Honda Cerritos. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Helpful
June 11, 2024

Service advisor, Julie was very helpful and responsive to the issues I was having with my car More

by alison.toda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie, service advisor
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Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with Julie! We're delighted to hear she was able to assist you promptly. If you have any further concerns, don't hesitate to reach out. Drive safely!

Helpful
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